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Greetings,

I’ve received a couple obvious spam or fraudulent emails purporting to be from Docusign.  As per directions on your website and here, I tried to forward them to spam@docusign.com.

Initially, my outbound mail host bounced it because it looks like spam and refused to forward it on.

I changed my outbound mail routing to skip my outbound host and the mail was accepted initially then returned to me from the mailer daemon on a .pphosted.com address, again because it looks like spam.

Obviously, the message has spammy content in it.

How do we report these fake docusign emails if If Docusign’s inbound mail handling is going to bounce them because they are spammy?

Thanks,

--[Lance]

​@labrown 

I don’t think they are using that email any longer. The most recent support page (that I could see) is:

https://support.docusign.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=uec1690221505200.html&_LANG=enus

it shows how to report abuse from the dropdown on the ‘review and complete’ page.

 

good luck

mr1

 

https://support.docusign.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=uec1690221505200.html&_LANG=enus

How do I get to that page if I don’t have an actual document to review? The closest I can get is to this page, which still calls out spam@docusign.com as the reporting method for spammy emails.

They need a web page form or something to get around the anti-spam measures all major email services use on both inbound and outbound messages.

--[Lance]

P.S. Tried one more thing. I saved the suspect mail to a file, the zipped the file with a password and sent the zip file with the password in the body of the message to spam@docusign.com.  THAT got through.

 

Hello ​@labrown 

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

 

I apologize for the delayed response and inconvenience these fraudulent emails caused you. Rest assured, I will assist you in reporting this, as we value your security. 

Here is the link for the full guide on how to handle fraudulent Docusign emails.

https://www.docusign.com/trust/security/incident-reporting

As for the email address spam@docusign.com, we are still using that email, but please avoid forwarding the suspected email itself. Rather, please have it as an attachment to a new email.

 

Let us know if you need further assistance.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

I ended up saving the fraudulent email, putting it in a zip file with a password (IMPORTANT) and sending the zip file to your abuse email address.

The password on the zip file prevents any system inspecting the emails from identifying the email in the zip file as spam and blocking the message.

Hello ​@labrown 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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