Hello,
I have sent a DocuSign template to an internal user. It is a template that I regularly send them and for some reason (just this one time), they are unable to answer the majority of the textboxes and drop boxes. I have checked and the sections are definitely assigned to them as a recipient.
On my end, I can see the text fields. For them, it looks like a regular pdf ‘readable’ document, with no options to input information
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Did they open the document in a mobile phone? Do you have the option “Mobile-friendly” activated for that template?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+8Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
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