Please Give me a Refund

Hello ​@Univium ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that you were wrongly charged and have gone through this unfortunate experience. Unfortunately, there isn’t any number or email in which you can contact support, that would only be through a case.

However, if the system does not allow youto open a case with the normal “Open a case” option, there is another way, “I can’t access my account or invoices”, which does not require you to login to your account or to upgrade: Open a case in the Docusign Support Center

Please view the below screenshot:

When clicking the option it should give you the following screen which will allow you to create a case without the need of logging in and in which you can select your preferred contact method:

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Univium ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

Hello ​@Univium,
 

I hope you are doing well. 

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
 

Best regards,
Marco Paulo | Docusign Community Moderator