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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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7298 Topics
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Docusign Employee
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asked in eSignature
My document includes 3 signers. The first two have completed signing the document. I transposed the cell number for the last person. Can I correct the it and resend to the last signer? If I change it does it impact the first two signers?

My document includes 3 signers. The first two have completed signing the document. I transposed the cell number for the last person. Can I correct the it and resend to the last signer? If I change it does it impact the first two signers?

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Docusign Employee
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Docusign Employee
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asked in eSignature
How can I add a postal address for a client to a template - cannot see a field option.

Am using small business version

9161
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Signing with DocuSign and Adobe

If a document has been signed with DocuSign, can it also be signed with adobe afterwards (second signature)? As the Document has been signed via DocuSign, the PDF is only accessible in protected view, and therefor cannot be signed with Adobe.Does anyone know something about this?

16791
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I want to sign my own document, I clicked manage, but I can not see the New and Sign a document on the left hand side I am not able to sign.

I want to sign my own document, I clicked manage, but I can not see the New and Sign a document on the left hand side I am not able to sign.

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Duplicate user accounts - Envelope History

Our AD team created a new user account instead of updating an existing account for a name change. My user is part of a signing group and wants to have her completed documents moved over to her new account, but I'm unable to find a way to complete this request. Thoughts?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
Generate embedded signing URL

Please tell me, when using Generate embedded signing URL action, will an envelope be sent to e-mail?For example, as indicated in this documentation.https://support.docusign.com/s/document-item?bundleId=gqy1619537336307&topicId=eyb1666136561377.html&_LANG=us

763
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I have a signer who has changed several times the person who reviews prior to signing, so now I have multiple signatures that pop up when I type her name. How can delete all of them except for the most current signature.

Example:Name@email/abvName@email/jqrName@email/xyzI want just Name@email to pop up. Unfortunately, only the ones above pop up and I have to manually type the one I want.

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Do you have a step by step process we can use as a written SOP so our office can edit an existing template (i.e. add pay amount or a note) or the recipient's name and then email it?

Do you have a step by step process we can use as a written SOP so our office can edit an existing template (i.e. add pay amount or a note) or the recipient's name and then email it?

923
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can I create a 'total' formula that can add, and subtract number fields by using negative numbers in the number field?

If one of my solutions has a negative number, how do I write the formula? I can add each number field and get a correct outcome, but I don't know if I can create the formula to capture a negative number and positive numbers in the same formula. Current formula = [R1 ExOTC] + [R2 ExOTC] + [R3 ExOTC] + [R4 ExOTC] + [R5 ExOTC]

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
I just purchased. When I uploaded my first document, I tried to review. Only the first few pages appeared. The rest are blank. Nice. Calling support was a waste of more time. It's just a computer. Hopefully someone here has already blasted through t

I just purchased. When I uploaded my first document, I tried to review. Only the first few pages appeared. The rest are blank. Nice. Calling support was a waste of more time. It's just a computer. Hopefully someone here has already blasted through that T

678
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms
Hello- I have a credit application in a Word doc and I'd like to use DocuSign for applicants to fill it out vs sending them a Word doc to fill out & email back. However, we cannot change the application at all so don't think we can use Web Forms.

Hello- I have a credit application in a Word doc and I'd like to use DocuSign for applicants to fill it out vs sending them a Word doc to fill out & email back. However, we cannot change the application at all so don't think we can use Web Forms.

1336
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to control who is the recipient of the end/signed copy?

Hypothetically I would like to control that the signer does not necessarily receive the final signed copy of a document

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to remove carbon copy recipients in a signing group from the finalized form?

We would like to see if there is a way anonymizing the members of a signing group within the form and after the signing process has been completed, it shows up in the carbon copy events section within the signed web form. This may assist with reducing the amount of emails sent to people within a signing group who were not associated with the signing of the form as other members of the group could have been the signers during the process.

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
In case of two different Docusign accounts with millions of contracts on each Docusign account .. Can we combine contracts from one account to another account.? Is it possible..?

In case of two different Docusign accounts with millions of contracts on each Docusign account .. Can we combine contracts from one account to another account.? Is it possible..? If show please share details

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Reporting - Is it possible to analyze individual fields of a document?

Hello dear Community,There are several reports that can be generated in DocuSign. Is it also possible to analyze the fields that have been added to a document? Example:In an envelope I send a document. This document contains a text field with the customer number, a text field with a value and a text field with a quantity.Is it possible to extract the information that was entered into these three fields?Thank you and best regards,Meltem

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can I change a required signer's email address permanently to update it on the backend as an administrator who is creating the documents

I need to change one of my signer's saved emails

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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can i use a merge field (like an account name) as a Document name in DocuSign?

Can i use a merge field (like an account name) as a Document name in DocuSign?

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible to change the sender displayname on e-mails from DocuSign?

When a envelope is sent towards an internal recipient the e-mails from DocuSign are flagged as "Mailbox intelligence impersonation" due to the way the Displayname is structured ([name] via DocuSign). Is it possible to change this structure? i.e. just DocuSign of [companyname] via DocuSign.

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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to show a time stamp with the Date Signed?

I send docs from a form that requires multiple signatures and has fields defined for 'Signature" and "Date signed" for each signer, but when completed, the "Date Signed" field only shows a date and no time stamp. How do I have the form show the time stamp in addition? There does not appear to be a field available for "Time Signed" or "Date and Time Signed" and there are no attributes on the "Date Signed" field that would appear to modify that appearance, as I would expect;

5771
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Docusign Employee
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Docusign Employee
Community UserLegacy User
asked in eSignature
How to sign a multi-page document (for example, PDF) on each page in one step?

How to sign a multi-page document (for example, PDF) on each page in one step? I need to sign documents on each page, what if the document is 50-100 pages.

23481
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I cannot sign as delegated signer anymore.

I seem to have been unable to sign any documents on behalf of my boss. I can view the document into homepage and once I click on sign it, it appears a message "Error accessing envelope. Rejected". However, I have access as delegated signer.

662
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I need to find the address that one of my team sent an envelope to on Friday. Our client is saying they never received it. The sender is out of the office for a week. I am an administrator on the account.

I need to find the address that one of my team sent an envelope to on Friday. Our client is saying they never received it. The sender is out of the office for a week. I am an administrator on the account.

332
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Forwarding a signed Envelope (containing multiple signed PDFs) for further signatures and downloading as one file!

Dear Admin,Thanks for this wonderful product.​I have been lately using DocuSign for sending envelopes containing multiple PDFs for signature.​After Signatory -1 has signed and returned the envelope to me (containing multiple signed PDFs). I am forwarding this envelope to Signatory -2. But the issue is, the PDFs are all combined in to one file.​When Signatory-2 signs and returns the envelope, i could only download the PDF as one file. I need the files to be individually signed separate ones, as I sent in the original envelope.Is this possible to perform without downloading and reuploading the files?Best RegardsKandan

933
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Suddenly I am password protected when trying to uploand and send documents. And, when I receive signed documents, they are also password portected when I try to forward the documents. I have no idea why this is happening. I need to get signed contr

Suddenly I am password protected when trying to uploand and send documents. And, when I receive signed documents, they are also password portected when I try to forward the documents. I have no idea why this is happening. I need to get signed contracts!

1034
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Can my clients fill in documents as well as just signing and dating documents that I send to them? For instance, type in their address, phone number, emergency contact etc?

Can my clients fill in documents as well as just signing and dating documents that I send to them? For instance, type in their address, phone number, emergency contact etc?

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Docusign Employee

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