Email Address is shown on email sent to candidates

Question

We are utilizing esignature and had it integrated with SuccessFactors Recruiting System. However everytime an envelope or email is being sent to candidates, the email address of the admin is being shown.

For Example:

ADMIN HR

Can this be removed?

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.This can be removed using resource files (please keep in mind that depending on the account plan the option might not be available), please view page 46: https://support.docusign.com/s/document-item?bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enusLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

RPKauer · Answer

Remove that block of all the templates on the resource file, you should find it 32x: [[Conditional:ShowIntroductionSender]] [[Conditional:ShowIntroductionSender]][[Conditional:SenderThumbnailImage]] [[Conditional:ShowIntroductionSender]] [[Conditional:ShowIntroductionSender]]

[[Conditional:ShowIntroductionSender]]

[[Conditional:ShowIntroductionSender]] [[Data:SenderName]] [[Conditional:ShowIntroductionSender]]

[[Conditional:ShowIntroductionSender]] [[Conditional:SenderEmail]]

[[Data:SenderEmail]]

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