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This can be removed using resource files (please keep in mind that depending on the account plan the option might not be available), please view page 46: https://support.docusign.com/s/document-item?bundleId=docusign-email-resource-file-guide&topicId=docusign-email-resource-file-guide.pdf&_LANG=enus

Let us know if you need further assistance with this.

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Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Remove that block of all the templates on the resource file, you should find it 32x:

    Conditional:ShowIntroductionSender]]<table role="presentation" border="0" cellspacing="0" cellpadding="0"><tr>                
        t;Conditional:ShowIntroductionSender]]<td style="padding-bottom:20px;">    
    ÂConditional:ShowIntroductionSender]]    <div style="font-family:Helvetica,Arial,Sans Serif;font-weight:bold;line-height:18px;font-size:15px;color:#333333;">
    33Conditional:ShowIntroductionSender]]        ucData:SenderName]]
    atConditional:ShowIntroductionSender]]    </div>
    ]]Conditional:ShowIntroductionSender]]    naConditional:SenderEmail]]<div style="font-family:Helvetica,Arial,Sans Serif;line-height:18px;font-size:15px;color:#666666;">foData:SenderEmail]]</div></td>
    ]&Conditional:ShowIntroductionSender]]</tr></table>