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I was the recipient of kba verification and know that I answered all the questions correctly. I was denied access because it said that I answered one or more questions wrong. Where does Docusign get their information about me? How can I get ahold of someone from Docusign to correct the information so someone else doesn’t get verified as myself?! I have lost credibility in this service. 

Hi Elaine,  DocuSign itself does not possess this information, it is provided by a third party such as Lexis Nexis.  I suggest that you confirm with your DocuSign administrator who your 3rd party is and then you can contact them.  Here’s the link for Lexis Nexis.  https://consumer.risk.lexisnexis.com/request#:~:text=You%20may%20order%20information%20on,to%20prove%20you%20have%20authorization.

Hello @MElaine ,


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Best regards,

Nathaly | DocuSign Community Moderator
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