Too many notifications - help! I can't turn off "viewed" emails

Question

Even though I went into the settings and turned off email notifications for viewed, I’m still getting multiple emails (I’m an admin and an individual sender). Pls help! I’m getting inundated with 3+ notifications for each envelope I send out - which is a lot.

Jason.Wiswell · Accepted Answer

Hi Kristin! We do have many notifications you could receive, that is true. As a DS Admin, the Settings - Email Notifications area is for new users only; it does not impact existing user memberships. Ultimately, users control their own email notifications separately under My Preferences - Notifications. Here’s an article for your convenience!

https://support.docusign.com/s/document-item?language=en_US&bundleId=sto1596228661240&topicId=sfx1598986464341.html&_LANG=enus

Have an excellent day!

David.Schmitz · Answer

@krisfollisI would suggest checking any Templates where new envelopes are being created to make sure you were not added into these Templates as a “receives a copy”. You can turn off that notification but if you are the Sender of the envelope or the Sender of the Powerform it may be redundant to have a “receives a copy” within the envelope workflow.

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