Envelope Expiry amendment

Question

Hi,

I’m an admin user for e-signature and CLM. A colleague has been sending envelopes via e-signature without issue with an expiry of 4mths. They have recently started in CLM and then progresses to esignature and the envelopes are now set at expiry at 10 days. I advised to go into advance options on each envelope to change the expiry but they aren’t authorised to make the changes.

I then tried as an admin user and I have the same issue. How can we go about changing this? Other team members do not have this issue as theirs is set to a standard 4mths not 10 days. User profiles are all the same for non admin users.

sjclv · Accepted Answer

Thank you - in the end we contacted DS and there was something in the backround. We are now able to amend the expiry dates.

Christopher.Alpizar · Answer

Hi@sjclv,I hope you are doing well.Glad to hear that you found a solution for this, let us know if you need further assistance.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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