Hi Denis!

In this scenario, the best option is contact the customer support team so they can check what is happening. There are several possibilities for this to happen, not all of which you will have access to check.
Some of the possibilities are: payment was not confirmed; account renewal cycle is not yet active; you have access to more than one account with the same email; the purchase has not been completed.

Among the options above, some only the support team can help you directly. To contact them, I recommend visiting the following website and creating a ticket: https://support.docusign.com/s/contactSupport?language=en_US

Hi @Denis,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.