Core Capabilities

We have a document that we want to convert to a web form that will allow our customersto fill in contact and account information and signatures for writeback into Salesforce. Sometimes these will be new contacts/accounts and sometimes they want to send a link to a prefilled form that the customer can edit. There are 2 contacts on the form who will each need to sign. Is this possible using DocuSign? We have the DocuSign Apps Launcher in Salesforce.

Hi, Can you send me the document to sign again, earlier I clicked by accident that I have a problem with the signature.I would appreciate your help.Regards,Gabriela

The contract date shows Month/Day/Year order. How can I change it Day/Month/Year order?

Hello! I am new to Docusign. Could you please help me to figure it out? What plan I should choose if I want to be able to send 30-40 envelopes per month? Also, can I send 5-10 envelopes per day? Thanks a lot for your help! 

Has anyone experienced the following issue?  If so, how did you resolve it?  When creating a merge document with a table of contents, the document looks great.  Once you try to upload into Docusign, the table of contents is filled with error messages.

I received back a document that has already had 3 people sign, one email is incorrect. Hoe can I change it?I went to correct but it will not let me edit the clients email address, what am i not doing?

Anyone have an issues with envelopes being able to be open by anyone clicking on the link provided in the email and the signature appears as the original recipient? So basically able to sign as someone else? This is a serious concern and issue for my company. Anyone know why and how this is happening?   

i have an envelope that went to 2 different people, the first signer had no problem, the second signer cannot open the envelope 

We are utilizing esignature and had it integrated with SuccessFactors Recruiting System. However everytime an envelope or email is being sent to candidates, the email address of the admin is being shown.For Example:ADMIN HR<Email Address>Can this be removed?

Greetings! I’m hoping someone can assist.Here’s the situation: I’m one of my company’s DocuSign admins. A team I support recently reached out to me to say that they haven’t received any submissions from DocuSign for a few months. FYI: The submissions they receive are via PowerForms that our customers fill out at their leisure. When the customer has finished signing, DocuSign automatically sends an email notification with a copy of the completed envelope to the applicable internal email mailbox at my company. This process been working very well for us for several years now.Long story short on the root cause: I checked with our IT admin & they discovered the DocuSign emails were getting blocked on our end, but strangely only for this one mailbox (as far as we can tell so far). Anyway, the admin cleared the blockage & now emails are flowing through again. HOWEVER...Only current submission emails are flowing through, i.e., only the ones that came in since the IT admin made the syst

Hi, I’m an admin user for e-signature and CLM.  A colleague has been sending envelopes via e-signature without issue with an expiry of 4mths.   They have recently started in CLM and then progresses to esignature and the envelopes are now set at expiry at 10 days.  I advised to go into  advance options on each envelope to change the expiry but they aren’t authorised to make the changes.I then tried as an admin user and I have the same issue.   How can we go about changing this?  Other team members do not have this issue as theirs is set to a standard 4mths not 10 days.  User profiles are all the same for non admin users.  

I need to sign a documnet and I do not know how to do it, please help.

Is there a difference between a Web Form and a Powerform? I’m familiar with Powerforms, which I create from a Template. Ultimately, for this example, I don’t need signatures, just information - similar to a questionnaire. Does a web form make more sense?

How to generate QR code validation of signatures

We have built a PowerForm that would include confidential responses. Is there a way to restrict who has access to view and/or download completed envelopes in the PowerForm-tab that show when they click on View Envelopes?

Hello,Is there a way to make a field required when there are several options to choose from? In the screenshot above, they are required to choose one of the options, however how do I make this section a requirement without making just one of the check boxes required? 

Hi i am trying to create templates in DocuSign for contracts but the text box to fill in the details are not flexible eg- sometimes job title can be longer then the space created in contract to fill in the text box nd it over laps with with the text in background  is there any solution to it? currently our DocuSign is not synced with workday or any other system we just stared with e-signatures. Thank you!  

Hi,I am trying to change the email that I setup the account with. A code is sent to my new email - I enter the new code…...continually get unkown error. Any ideas?ThankyouAngus  

I am sending docs myself to let otherssign, how do I receive in my own DocuSign the docs that I have to sign from another employees i.o. receiving a notification to sign to my e-mail?

hi i’ve received an email saying‘You must have your identity verified remotely by a certifying agent from the company IDnow, a DocuSign partner, then create a qualified electronic signature which will be stored in your personal IDnow account.’how do i go about doing this. any help much appreciated

I was the recipient of kba verification and know that I answered all the questions correctly. I was denied access because it said that I answered one or more questions wrong. Where does Docusign get their information about me? How can I get ahold of someone from Docusign to correct the information so someone else doesn’t get verified as myself?! I have lost credibility in this service. 

Hi guys,is it possible to set an email notification for people who are in copy of an envelope (not signing) when first signer signed the document? We have different settings depending on type of document of who is signing first if us or the prospect and people in copy don't see the current status. Maybe if people in copy could access the Docusign/envelope status or they would need a seat? Thanks a lot! Kristýna

Even though I went into the settings and turned off email notifications for viewed, I’m still getting multiple emails (I’m an admin and an individual sender). Pls help! I’m getting inundated with 3+ notifications for each envelope I send out - which is a lot.

How can I unlock the function to add a numeric field to a PDF document?  Thanks!

We would like to change the email address for all account users,The firstname.secondname@ remains the same for all, it is just the @xxx.com part that is changing (xxx only). Is this possible for me to action, if not, can DocuSign on our behalf?We need this actioned asap.Kind regards,Priscilla.