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Not receiving a pin
So I received a link which takes me to authentication and it has my phone number which is all correct and when I click on send pin I don’t receive anything and it’s important I get this signed, can anyone help me?
Alejandro.RamosAnswer
Docusign Employee
March 21, 2024
Hi
Welcome to the DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear that you weren’t able to receive your SMS Authentication code, but I will help you get to the bottom of the issue.
To start troubleshooting you would want to reboot your phone, as well as ensuring that you have a strong mobile signal.
Next, check your device’s storage and confirm you haven’t reached its limit.
If the previous options fail, our phone number could have been included in your list of blocked senders, removing us from the list and rebooting your mobile could fix the issue.
For detailed steps on these processes, see:
Why am I not getting DocuSign SMS texts?
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!