Unable to delete envelopes

Forum|Forum|2 years ago
March 5, 2024
3 replies
178 views

Hi,

I was attempting to clear out my draft folder by deleting envelopes, however I am getting an error whenever I attempt to delete an envelope. All the information I get is - Alert:The server encountered an error.

These are envelopes I created through the DocuSign UI so there should not be any permissions issues, and this was working just a couple of weeks ago. Is there currently an issue with deleting envelopes? Or does anyone have any suggestions?

Thanks,

Jamie

Best answer by David.Schmitz

@jrowson893427894 No issues on deleting Drafts or Envelopes in Inbox or Sent. Could be a general disruption on a specific Account or possibly the server you are hosted on. I recommend all the general items:

Logout and back in to DocuSign and retry
Clear all cache, cookies and browser history then close all browsers and open a new tab and retry.
Check for any other employees or coworkers to see if they have the same issue.
Contact DocuSign Support with a case regarding the issue.

D

David.Schmitz

Answer

Hero

@jrowson893427894 No issues on deleting Drafts or Envelopes in Inbox or Sent. Could be a general disruption on a specific Account or possibly the server you are hosted on. I recommend all the general items:

Logout and back in to DocuSign and retry
Clear all cache, cookies and browser history then close all browsers and open a new tab and retry.
Check for any other employees or coworkers to see if they have the same issue.
Contact DocuSign Support with a case regarding the issue.

J

jrowson893427894

Author

New Voice

Thanks David for your response. Turns out it was an issue specific to my machine as opposed to my account, and its all working now. So false alarm!

N

nathaly.monge

Docusign Employee

Hello @jrowson893427894 ,

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Best regards,

Nathaly | DocuSign Community Moderator
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