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Unable to delete envelopes

  • March 5, 2024
  • 3 replies
  • 110 views
J
New Voice
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Hi,

I was attempting to clear out my draft folder by deleting envelopes, however I am getting an error whenever I attempt to delete an envelope. All the information I get is - Alert:The server encountered an error.

These are envelopes I created through the DocuSign UI so there should not be any permissions issues, and this was working just a couple of weeks ago. Is there currently an issue with deleting envelopes? Or does anyone have any suggestions?

Thanks,

Jamie

Best answer by David.Schmitz

@jrowson893427894 No issues on deleting Drafts or Envelopes in Inbox or Sent. Could be a general disruption on a specific Account or possibly the server you are hosted on. I recommend all the general items:

  1. Logout and back in to DocuSign and retry
  2. Clear all cache, cookies and browser history then close all browsers and open a new tab and retry.
  3. Check for any other employees or coworkers to see if they have the same issue.
  4. Contact DocuSign Support with a case regarding the issue.

    3 replies

    D
    Hero
    Forum|alt.badge.img+15

    @jrowson893427894 No issues on deleting Drafts or Envelopes in Inbox or Sent. Could be a general disruption on a specific Account or possibly the server you are hosted on. I recommend all the general items:

    1. Logout and back in to DocuSign and retry
    2. Clear all cache, cookies and browser history then close all browsers and open a new tab and retry.
    3. Check for any other employees or coworkers to see if they have the same issue.
    4. Contact DocuSign Support with a case regarding the issue.
    J
    New Voice
    Forum|alt.badge.img+2

    Thanks David for your response. Turns out it was an issue specific to my machine as opposed to my account, and its all working now. So false alarm!

    D
    N
    Community Moderator
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    • nathaly.mongeCommunity Moderator
    • Community Moderator
    • March 21, 2024

    Hello @jrowson893427894 ,


    If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


    Best regards,

    Nathaly | DocuSign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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