Hello, Elad

Your recipient (signer) need to click in the yellow button Review Document so he will enter in the envelope and see the document to be signed.

Instead clicking Next to Sign, he can decline using the OTHER ACTIONS menu in the right top corner, click there then select Decline, a popup box will show up so he can type the reason for declining then confirm.

The envelope will be set as Declined.

I hope that helps!

If that solve your problem, I’d appreciate if you can mark this as the Best Answer.

Thanks,

Alexandre

Hi @Elad,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!