New Voice

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Extending the time of signing

Forum|Forum|2 years ago
March 5, 2024
8 replies
530 views

Is there a way to extend the time a signer has to sign? I have a document that needs to be signed by the 7th or it expires.

Best answer by David.Schmitz

@Kelly Typically this means the “Expiration “ time is set and is not allowed to be “overridden” by the Sender. Since the envelope is in progress even an Account level change would not allow for this already existing envelope to be altered. I would suggest sending out a new notification on the envelope in hopes the Recipient(s) takes action prior to expiration. Then contact your DocuSign Admin to check on Account settings when it comes to allowing Senders to override the Expiration time. If the envelope expires then you can do a “copy with field data” to create a new envelope, extend the Expiration time (if changed in Admin) and send out the new envelope. The new envelope would go through the entire Signing process workflow again but that is unavoidable if Recipients do not take action in a timely fashion.

D

David.Schmitz

Hero

@Kelly The Sender of the envelope can make a “correction” and update the Expiration of that envelope through the Advanced Options > Expiration setting. If you are not the Sender, then you would need to contact the Sender for the correction to be made regarding the Expiration. (Note: DocuSign Admins could share envelopes between users to allow for corrections or the Admin could make that correction as well).

https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus

K

Kelly

Author

New Voice

Great, thank you!

K

Kelly

Author

New Voice

It looks like those options are locked and I can’t make changes.

D

David.Schmitz

Hero

@Kelly When you say locked do you mean you are able to select “Correct” on the envelope but the setting for the Expiration is grayed out and you cannot edit?

K

Kelly

Author

New Voice

Yes, that is correct.

D

David.Schmitz

Answer

Hero

@Kelly Typically this means the “Expiration “ time is set and is not allowed to be “overridden” by the Sender. Since the envelope is in progress even an Account level change would not allow for this already existing envelope to be altered. I would suggest sending out a new notification on the envelope in hopes the Recipient(s) takes action prior to expiration. Then contact your DocuSign Admin to check on Account settings when it comes to allowing Senders to override the Expiration time. If the envelope expires then you can do a “copy with field data” to create a new envelope, extend the Expiration time (if changed in Admin) and send out the new envelope. The new envelope would go through the entire Signing process workflow again but that is unavoidable if Recipients do not take action in a timely fashion.

K

Kelly

Author

New Voice

Okay, thank you for the help.

A

Alejandro.Ramos

Docusign Employee

Hi @Kelly,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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