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Received an email "Document Retention Notice" Meaning...?

Forum|Forum|2 years ago
March 6, 2024
6 replies
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I have receive an email saying:

“You are receiving this notification because (“MY COMPANY”) Onboarding Team has a document retention policy. Your signed documents for 'Please DocuSign: New Hire Paperwork (FILL OUT) Updated.pdf, Finance Data Sheet.pdf, Foreign Cor...' will be removed from DocuSign.

Is this DocuSign doings or did my company removed this? Curious if my company did this or something else? Any help would help.

Thank you.

eSignature

Best answer by Michael.Rave

So need to clarify again, my company did NOT delete that from there records and it was Docusign?

No, it was not deleted by DocuSign. The retention policy was set up by the company of the sending user. In case the origin of the envelope was internal, this was set up by your own company. If you received this envelope from externally, that external company had set up the retention policy in DocuSign eSignature.

Michael.Rave

Docusign Employee

@Texan0331

This email is related to a retention policy being set up on the DocuSign account the envelope was sent from to notify the recipient that the document will be purged from DocuSign.

You can find additional details in this DocuSign Support Article on Purge Notifications.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

T

Texan0331

Author

Newcomer

Oh thanks mrave, Appreciate your reply.

So need to clarify again, my company did NOT delete that from there records and it was Docusign?

Alexandre.Augusto

Docusign Employee

Hi, Sir

DocuSign neves deletes envelopes from their customers without an authorization, that said, it’s very possible that company (I think your company or the company who sent to you such envelope) has activated a policy to delete completed envelopes, in general, for compliance reasons.

Some companies cannot leave documents in the cloud forever, they need to delete. DocuSign eSignature has an option to the Admin of the account activates for Retention Policy.

This articles describes what is a Retention Policy and how to configure.

I hope that helps, if so, I’d appreciate if you mark this as “Best Answer”.

Thank you,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Alexandre.Augusto

Docusign Employee

Answering your last question:

First thing you need to check with you eSignature Admin is: Was the Retention Policy activated?

If such email you get has come from another company that means such company activated their Retention Policy.

Once again, DocuSign does NOT delete customer’s envelopes.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

Michael.Rave

Answer

Docusign Employee

So need to clarify again, my company did NOT delete that from there records and it was Docusign?

No, it was not deleted by DocuSign. The retention policy was set up by the company of the sending user. In case the origin of the envelope was internal, this was set up by your own company. If you received this envelope from externally, that external company had set up the retention policy in DocuSign eSignature.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

C

Christopher.Alpizar

Docusign Employee

Hi @Texan0331,

I hope you are doing well.

I would like to confirm if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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