Hello @Sooin Kim, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that your coworkers need a password reset.

Did the affected user search in the spam or junk box of their email account?

Have you tried to contact your account Admin? Admins can reset the passwords by following these steps: 1. Go to DocuSign eSignature Admin and select Users. 2. Find the user whose password needs to be reset. 3. Click on Actions > Reset Password. The user will then receive an email with a link and instructions on how to change their password. Reset User Passwords.

Note: For Security Reasons, I will delete the Private Identifiable Information from your latest post.

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Sooin Kim ,

I hope you are doing well.

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

Thank you for your response. The issue has been resolved now. Thank you for your suppot.

Best Regards,

Sooin

Hi @Sooin Kim ,

Glad to hear that, let us know if you need further assistance with this or something else.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.