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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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5481 Topics

ArkkosoftNewcomer

asked in eSignature

Signing issues

Hi all;Has anyone had issues signing documents? In my case, I created the envelope and then when I’m about to sign the document, it doesn’t displays.Can someone give me a hint or support on how to solve this?Thanks!!

272

10 days ago

itstuffNewcomer

asked in eSignature

Cannot change initial

About a month ago, I accidentally entered a wrong initial for a document and finished it. The sender sent another document at that time, but it did not let me change my initial. I have already made sure my initial is correct in my account profile. Today, the sender send another document, but I still cannot change my initial. It only gives the option Resize and Clear. Can you please help fixing the initial on my account? Thank you.

234

10 days ago

brookejacksonNewcomer

asked in eSignature

Best course of action for asking for yearly updates?

What is the best option for having a document updated yearly? I have a group of individuals who have already filled out/signed the document, but I need them to go in every year or so and make any updates to their circumstances in the document. Is it best to just send a new one along? Or should I copy the old one and then re-send? TYIA!

162

10 days ago

DmagerdavedspNewcomer

asked in eSignature

I have a partnership agreement that all partners need ro sign

So I have a partnership agreement that 180 partners need to sign. They all need to sign the same knw. So 180 signatures on a single document. What's the easiest way to set that up? I assume bulk upload? The Excel file has their name, email, and they are in the order they need to sign. The document has a line where each partner needs to sign. It's basically about 20 blank pages with blank lines. Would I put a name field and a signature field on each line? Do I label the data property on each signature field and name field? Just curious how k would set that up on the PDF and then the csv file Thanks!

132

10 days ago

NoorNewcomer

asked in eSignature

Change of Designation

Hi, Once in Docusign how do I change a designation of a person that was inserted incorrectly

745

10 days ago

Community UserLegacy User

asked in eSignature

Esignature in China

Hello all,Please let me know if Docusign is available in China?Thanks

8165

10 days ago

DBSNewcomer

asked in eSignature

Email Address at Docusign

Does anyone have an email address at Docusign that I could reach out to regarding a query?Thank you!

252

12 days ago

Cristina CañasNewcomer

asked in eSignature

INPI (France)

When I try to upload may signed document on the INPI website, I get this message : “Votre signature n'est pas valide : La synthèse a été signée avec un certificat étranger hors UE et dont l'autorité de certification n'est pas présente parmi celles définies dans les listes de confiance eIDAS. Votre signature n'est donc pas considérée comme valide puisque nous ne retrouvons pas l'autorité de certification du certificat utilisé parmi les listes de confiance eIDAS. Nous vous invitons à vous rapprocher de votre fournisseur de signature afin d'avoir une signature conforme.”Translation : “Your signature is not valid: The summary has been signed with a foreign certificate from outside the EU, whose certification authority is not one of those defined in the eIDAS trust lists. Your signature is therefore not considered valid, as we cannot find the certification authority of the certificate used among the eIDAS trust lists. Please contact your signature provider to obtain a compliant signature.”H

581

12 days ago

blurr95Newcomer

asked in eSignature

Is a completed contract a final contract?

Hi, I have completed a Docusign only to find out that the business that I signed with is a sketchy one at best so I’m trying to go with another licensed business. I’ve reviewed the completed docusign and notices that only my e-signature is present and not the other party. Does this invalidate the contract?

283

12 days ago

jayrichNewcomer

asked in eSignature

bug : DocuSign University popup cards incorrect ?

I think the first and last index popups are reversed here Lesson 3 of 9 Docusign Integrations

191

12 days ago

BMeuretNewcomer

asked in eSignature

Invalid Phone Number error - NO Phone number field included

I have prepared a document to send with 11 different signers. I am NOT sending any SMS (started to do this but didn’t realize there was a limit to how many could be sent this way). I went back and deleted each that had a phone number and re-entered their information with e-mails alone. When I try to SEND I keep getting the following error message:Phone Number is invalid. Country ID is missing. Recipient ID 21515681Can someone please tell me how to clear this error message?Thank You so much for your time and help

201

12 days ago

DDIRCNewcomer

asked in eSignature

Horrendous support for Checkbox Group Validation defects

For a month now, DocuSign support has been taking me around in circles. There is a major defect in the checkbox group validation, By selecting the “Exactly 1”, or “No more than 1” validation option, the end-user should be able to check only one box out of the selected Checkbox Group (and not be able to select multiple check boxes), however this is not working as designed. The end result is the user can select (and check) all the checkboxes in the group. To make it worse, the Start/Next button function individually highlights each and every checkboxes in the group during the signing process.I have shown this issue via screen sharing three times now, and thereafter the support team fails to send the issue to development, fails to update the ticket, and then sends me an email days later asking if I am still having an issue.This has been an endless cycle of the following:The issue is shown to support via a screen sharing session. Support completely agrees the function is not working and st

37418

12 days ago

SabrinaEPNewcomer

asked in eSignature

Does anyone know how to get a hold of a manager?

I started emailing and calling to have my plan downgraded weeks before my renewal, but my account rep and her backups were unavailable. Customer service told me that they couldn’t change the account and kept opening tickets and cases for an account rep to help. It has been four weeks now, and the auto-renewal has been processed. I am now being told by customer service that the plan can not be changed since the auto-renewal just went through and to speak to an account rep. How do you get a hold of someone who can help in this company?

rhmayoNewcomer

does docusign meet Florida building code requirements?

MarjanNewcomer

How do I change the date notation for October 8th from 10/08/2024 to 08/10/2024?

12 days ago

ocarNewcomer

asked in eSignature

Clickwrap forms are not being submitted

I have a client who is trying to accept a clickwrap form, but after clicking the accept button, the page keeps loading and does not go to the next page to request a copy of the clickwrap.Is this a clickwrap configuration issue, an account issue, or simply a cookie issue?thanks for your support!

12 days ago

Victoria BognerNewcomer

asked in eSignature

Need to change reminder cadence on 1373 DocuSigns

I uploaded 1373 DocuSign documents, and I forgot to change the reminder from every day to every 7 days. Is there a way I can update the reminder on all of these at the same time?

12 days ago

PAPAITO SERVICESNewcomer

asked in eSignature

CHANGE SUSCRIPTION WITH ACCOUNT SUSPENDED

IS THERE ANY WAY I CAN CHAGE MY SUSCRIPTION WITH MY ACCOUNT SUSPENDED? I DONT WANT TO CHANGE MY PAYMENT METHOD AND BE CHARGED FOR THE SUSCRIPTION I ALREADY HAVE

12 days ago

msmallNewcomer

asked in eSignature

DocuSign User Question

Can I add additional users to my account (such as other staff in my office)? if I had the standard plan or do I need the Business Pro plan to do that?

jjfwcNewcomer

I have used this program for years. As of yesterday I am unable to receive any documents. When I requested to resend a link, the link went to an incorrect email. My email mispelled. I can’t figure out who to call or how to fix it. neither can the sender. I actually activated a free trial to try and bypass the issue but no luck. very odd and need some clear simple direction as a lot of my contracts go thru this program. Sorry don’t understand all the categories. Please advise.. thank you!!!

112

12 days ago

Community UserLegacy User

asked in eSignature

Recipient Can't Fill in "Title" Field

A recipient is not able to complete a Docusign because she isn't able to add her title in the "title" field. Can anyone assist?

2262

13 days ago

HB TeamNewcomer

asked in eSignature

Browser doesn't recognize DocuSign PKI software is installed

Hello,We need to install “DocuSign PKI software” + “DocuSign browser extension” to be able to sign some contracts for a local Windows user (without admin privileges). After the installation using admin credentials, the browser doesn’t recognize the DocuSign PKI software is installed, not even if I execute the browser with the same admin user I’ve installed the software.The only way it works is directly connected in admin account – but in that scenario we don’t have the certificate we need that is installed in the first local user I mentioned. Could someone help us with that, please?Thanks!

4425

13 days ago

JCFBNewcomer

asked in CLM

Permission control when add comments and tasks.

Hi all,I have a question about adding comments and tasks to notify users during workflow processes. Is it only possible to tag users who has been assigned access rights? In my case, I seem to be able to tag all users, as they are all CLM admin in our UAT environment 😅

meganbpNewcomer

Hello,We have a group set up with a shared folder for templates. I have been added but I am unable to see any templates or the folders shared with me. Is there something I need to do on my end?

163

13 days ago

thoveyNewcomer

asked in eSignature

Updated Email Address

Hi. I recently asked my CFO and Treasurer to update their DocuSign email address to our company’s new email extension. They now have no access to their signed documents. If they kept the same account and only updated email address in profile, why aren’t they able to see their signed documents? Is there a way for them to gain access to them? Any guidance would be greatly appreciated.Thanks,Tammy

231

13 days ago

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