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Newcomer
RaviSiddanaNewcomer
Newcomer
April 18, 2026
Solved

Correct Option is not coming for my Pending Envelop

  • April 18, 2026
  • 3 replies
  • 43 views

Hi one of my witness not yet signed. When i have sent envelop he is not receiving mails from Docusign and he asked me to change email id.

 

However in my envelop i am not able to update his email id. I am a free user and not using any paid subscription. 

 

Is it because of free user limitation?

 

Best answer by Noralynn.Niduaza

Hi ​@RaviSiddana,

 

We appreciate you reaching out to the Docusign Community and are delighted to have you join us. 

We understand how important it is for you to edit one of the recipient’s email addresses. However, the Correct feature is not available. We apologize for the inconvenience this has caused you. I’ll be glad to help you and provide the necessary information.

 

Yes, you are correct: a free account has limitations, including the Correct feature. If you really need to change the recipient’s email address, you may upgrade it to a paid account. You may check Docusign web plans through this link: Docusign Plans and Pricing

 

Alternatively, if you still have a free envelope, you can create a new one to send with the other recipient’s email. If the recipient is still unable to receive the email notification. Please let me know and provide the envelope ID via private message. This will allow me to investigate further and check the delivery status.

I hope this is helpful! If you need anything else or have more questions, feel free to reach out. I’m happy to help. 

 

Sincerely,

Noralynn | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer."

3 replies

N
Community Moderator
Noralynn.NiduazaCommunity ModeratorAnswer
Community Moderator
April 20, 2026

Hi ​@RaviSiddana,

 

We appreciate you reaching out to the Docusign Community and are delighted to have you join us. 

We understand how important it is for you to edit one of the recipient’s email addresses. However, the Correct feature is not available. We apologize for the inconvenience this has caused you. I’ll be glad to help you and provide the necessary information.

 

Yes, you are correct: a free account has limitations, including the Correct feature. If you really need to change the recipient’s email address, you may upgrade it to a paid account. You may check Docusign web plans through this link: Docusign Plans and Pricing

 

Alternatively, if you still have a free envelope, you can create a new one to send with the other recipient’s email. If the recipient is still unable to receive the email notification. Please let me know and provide the envelope ID via private message. This will allow me to investigate further and check the delivery status.

I hope this is helpful! If you need anything else or have more questions, feel free to reach out. I’m happy to help. 

 

Sincerely,

Noralynn | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer."

R
Newcomer
RaviSiddanaNewcomerAuthor
Newcomer
April 20, 2026

Hi Noralynn,

 

Thank you. fortunately the recipient finds the mail in spam and he was able to sign it.

As a free user i understand the limitations. The application very user friendly and very easy to use.

 

Thanks & Regards,

Ravi Siddana

N
Community Moderator
Noralynn.NiduazaCommunity Moderator
Community Moderator
April 20, 2026

Hi again, ​@RaviSiddana,

 

That’s great to hear! I’m glad the recipient was able to locate the email. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community. 

 

Wishing you a smooth rest of your day!

 

Sincerely,

Noralynn | Docusign Community Moderator

Feel free to Like👍and click "Best Answer." 

 

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