Can approve on iphone app, but can't on the laptop with web interface

Hello ​@eeandersen,

Welcome to the Docusign Community!

Thank you for sharing the details of the issue. Could you please try the following troubleshooting steps:

• If the problem only occurs in Firefox, try clearing cache/cookies or, if needed, reinstalling the browser.

• Try accessing DocuSign in Firefox’s private/incognito mode.

• Confirm whether the issue persists when connected to a different network, such as a mobile hotspot.

• Whitelist all Docusign domains (not just apps.docusign.com) in Pi-hole. Domains are listed here: FAQ for Docusign Networking

I hope this will help resolve the issue. Please let me know how it goes after trying these steps.

Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@eeandersen,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

i kept the reply window open as i tried your suggestions.  i composed a lengthy reply detailing my failures at every step.  But, do you know what?  My reply timed out and dropped me.  Reply gone.  Boy, was i mad.  The words are gone but the lesson remains.  My DNS white lists made no difference, private/incognito. nothing…

Not until i disabled my BHOs: Privacy Badger and/or UBlock Origin caused the fail.  I suspect I can whitelist within those extensions, but enough frustration for the moment.  Can’t give you, Jenny, a Best Answer, but that (disabling privacy extensions) did it.

(BHO  =  Browser Helper Object)

Hello ​@eeandersen,

Thanks for the update! I’m glad to hear you were able to resolve the issue.
Please feel free to mark your answer as the “Best Answer” so it can help others who may encounter the same concern.

If you have any other questions or run into further issues, feel free to reach out. Have a great day!

Regards,

Jenny | Docusign Community Moderator