Error

Hello ​@CHRI1111,

Thanks for reaching out here in the Docusign Community—great to have you here!

You may be impacted by a recent update: DocuSign is implementing a security enhancement by blocking the upload of PDFs that contain optional content groups (PDF layers) for users on free and digital plans. To fix this, please modify your PDF before uploading by:

• Removed any PDF layers (optional content groups) from the PDF

• Removed any actions configured to execute when the PDF is opened.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

Like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@CHRI1111,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator

The same thing just happened to me. I have just come back to DocuSign and PDF I was able to upload in the past

no give the error: Error uploading TEST.pdf: Error uploading CO ALF SIGN 09 15 23.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENT

So I was unaware of “layers”. I pretty sure I don't have nay layers. I even flatten layers to make sure. 

Still no use. I have attached the file I have used in the past with no problem but its been a couple years since I used DocuSign and I want to start again if I can get it to work. 

I'm going to try to update my Acrobat, then take the original word files are remake the PDF,

and then add back all the fields.  should be 4 hours of my life ill never get back, but at least I'm getting paid for it! 

Ok it worked, i just took the old pdf removed the fields. then it allowed me to upload the file. then I tried adding back the fields and it allowed me to uplaod it. 

So something in the coding that when the fields were added in the past, caused the error. so basically making the old file a “new” file again fixes it. Files don't go bad like bananas! but there must be a slight coding error in the old fields. Could be anything and update to Adobe Acrobat, a certain version of adobe that was used. The version of the Word source files that was used to created the PDF in the first place. The trick was to updated to the lasted Adobe, “recreate” the old PDF. if you have the old word files used to make the pdf then completely remake it. IF you don't, just print to a PDF. it will remove all the fields. then re add the fields and it will work. ITs really not a fix but hey it works. IT basically recoding all the field and makes DocuSign happy. 

Hello ​@piakisj,

Thank you for the update! We’re glad to hear the issue is resolved and really appreciate you sharing how you fixed it. Your insight will help others facing the same problem. You can also mark your answer as the best answer to help other find this solution.

Here if you need us!

Best Regards,

Jenny | Docusign Community Moderator