Error | Community

Hi, does anyone know why I am receiving this error message when I try and upload a file:

Error uploading TEST.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENT

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Hello @CHRI1111,

Thanks for reaching out here in the Docusign Community—great to have you here!

You may be impacted by a recent update: DocuSign is implementing a security enhancement by blocking the upload of PDFs that contain optional content groups (PDF layers) for users on free and digital plans. To fix this, please modify your PDF before uploading by:

Removed any PDF layers (optional content groups) from the PDF
Removed any actions configured to execute when the PDF is opened.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

Like 👍and mark it as “Best Answer” so others can find it, too!

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