Error when uploading a document to the destination folder

Forum|Forum|11 months ago
September 12, 2025
4 replies
133 views

Hi all,

I have a workflow that calls an intake form to upload a document. When a user with CLM User permission tries to upload a document an error occurred (see screenshot below). I also added the user under the Folder Security and assigned the following: “View & Create” or “View & Edit” or “View, Edit & Delete” or “View, Edit, Delete & Set Access” but to no avail. Am I missing some settings?

As CLM Admin, I can upload a document without an issue.

Thank you in advance.

CLM

S

Servesh

Digital Collaborator

can you check this setting for Upload:

C

Christian.Antonio

Author

Active Voice

The Upload setting is enabled.

K

Kelly.Gatling

Docusign Employee

Hi @Christian.Antonio,

If possible, are you able to paste a screenshot of the destination folder’s security model?

Do they receive this error when they try to submit the intake form?
Is the user successful if they try and upload to the same folder directly?
Are any other users receiving the same error?

Thank you,

Kelly

Kelly Gatling | Principal Product Trainer | Docusign University

C

Christian.Antonio

Author

Active Voice

Do they receive this error when they try to submit the intake form?
- Yes
Is the user successful if they try and upload to the same folder directly?
- I can ask them to try it
Are any other users receiving the same error?
- All user received the same error except for CLM Admin

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