Unable to access my new paid account

1. Account Creation and Payment: On 22/03/2026, I created an account using my email address (which is different from one I am posting) and subscribed to the eSignature Standard Plan with an annual payment of $240. I have attached confirmation from my credit card (SMS and online banking) as proof of payment.
2. Initial Usage: I created one template & sent out an agreement for signing the email went out but now the link is no longer accessible.
3. Access Issues: Suddenly, I was unable to access the account via the links provided in your emails. Hence I had to create this free account just to post about my issue.
4. Password Problems: I attempted to log in, but the password I set was deemed invalid. As the sole user, I am certain I did not change it.
5. Password Reset Attempts: I tried to reset the password using the "Forgot Password" feature. However, I did not receive the authentication code via email, despite multiple attempts. This has prevented me from resetting the password and accessing the account.
6. Support Access Difficulties: Your website indicates that support is available upon logging into the account. However, since I cannot log in, this option is inaccessible.
7. Account Recreation: Due to the lack of assistance, I attempted to create a new account using the same email address, expecting the system to prevent duplication. Surprisingly, it allowed me to proceed, suggesting that my original account may have been deleted or deactivated.
8. Current Situation: Now, I do not have access to the plan I paid for and cannot use the services, I have lost docs and the signatures received, i cannot modify payment conditions, or cancel the renewal.

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