Can approve on iphone app, but can't on the laptop with web interface

Question

I can see doc’s needing action and when I attempt to sign, I get

“We couldn't find the page you're looking for”

When I use the docusign app I am able to sign.

I use pihole (DNS filter) and have whitelisted apps.docusign.com but that didn’t change anything.

Laptop is a fully up to date MacBook Pro using Firefox. Just started a session with Chrome, no issue there… I will finish in Chrome. Not my preferred browser.

I have approved MANY docs over the years, but this issue only started recently.

Firefox issue or Docusign?

Jenny.Martin · Answer

Hello ​@eeandersen,Welcome to the Docusign Community!Thank you for sharing the details of the issue. Could you please try the following troubleshooting steps:If the problem only occurs in Firefox, try clearing cache/cookies or, if needed, reinstalling the browser.Try accessing DocuSign in Firefox’s private/incognito mode.Confirm whether the issue persists when connected to a different network, such as a mobile hotspot.Whitelist all Docusign domains (not just apps.docusign.com) in Pi-hole. Domains are listed here:FAQ for Docusign NetworkingI hope this will help resolve the issue. Please let me know how it goes after trying these steps.Regards,Jenny | Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer”

“We couldn't find the page you're looking for”

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