Everytime I log in, Docusign show me help menus

Hello ​@Clutterbug 
Thank you for reaching out, and welcome to the Docusign Community! I completely understand how repetitive pop-ups and help menus can slow you down—especially when you're already familiar with the platform.
At the moment, those in-app “help menus” or guided tips in DocuSign (often called Walkthroughs or Product Tours) are automatically shown, and unfortunately, there isn’t a global setting to permanently turn them off for all users.
However, here are a couple of things you can try:

• Complete the walkthrough once – In many cases, it will stop showing after it’s been completed.
• Check browser settings/extensions – Occasionally, clearing cache or using a different browser can prevent repeated prompts from reappearing.

If the issue persists and the same help menus keep showing every time you log in, it may be worth reaching out to DocuSign Support, as this could be tied to your account session or a feature rollout.
I definitely hear your concern—this kind of interruption can be frustrating in a busy workflow—and I hope DocuSign improves this experience in the future.
 

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

​@Ma.Cubio 

I’ve tried the first two of your suggestions already, many times. I’ll try clearing the cache.

Cheers, thanks for the response,

Hi again, ​@Clutterbug !

That’s great to hear! If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

​@Ma.Cubio 

Okay so I cleared the cache, no joy. Each time I open Docusign I have to run through that entire instructional menu.

How do I contact support?

Kind Regards,

Clutter-bug

Hello ​@Clutterbug 

I’m sorry to hear that the issue is still unresolved. Here’s how to open a support case.

Users on a paid account can open a support case in the Docusign Support Center. To begin:

1. Log in to the Docusign Support Center. If you can't log in, skip here.  
2. Navigate to the Get Support page. You can either (a) select Email us, or (b) select My cases > New case to connect with us via email about your issue.
   
       
     
3. Select a Case Subject.
   
     
   Note: If you have multiple Docusign accounts, a pop-up will appear. Select an account to continue.

5. Select any of the resources under Need Answers Fast? that address your issue. If that didn't answer your question, select the Add case details button.

7. Complete the case form:

• Required fields are noted with a red asterisk (*).
• Add one attachment with the Upload files button (or drag and drop a file). Add additional attachments after the case is opened. Note: only case owners can upload files/attachments. Watchers do not have this permission.
• Some cases require choosing a business impact severity level. Learn more about severity level selections here.

8. Select Submit Case.

Create a case from eSignature, IAM, or Docusign Admin.

Starting March 2025, you can create support cases directly from the Help menu at the top-right corner of your Docusign account. In the support form, you can describe a question or issue and attach related files. This guide shows you how.

You must be a user or administrator in a Docusign eSignature, IAM, or Docusign Admin account. This feature is unavailable to users on free or trial plans or CLM accounts.

Understand the case status.

Case statuses include:

• Open: The case is being reviewed by a Support Expert.
• My Action Required: The case requires information from you.
• Pending: A Support Expert has provided you with a solution. A case in Pending status for 10 days without an update will automatically close. If you add a new comment to the case or respond to an email from a Support Expert about the case, the status will change back to Open. Note: Adding attachments or managing case watchers will not update the case status.
• Closed: No further action can be taken on the case, and it cannot be changed by you or the Support Expert. When a case closes, you will receive an email stating it's closed. If your case is closed, but you are still encountering the issue you reported in that case, open a new case and add a comment that includes the Case Number of the closed case. You can view all your cases and their case numbers on the My Cases page.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

You can reset your password on the login page by selecting Forgot password. If you still cannot log in after trying to reset your password, visit the Get Support page and navigate to Reset password. Select your product and fill out the form to contact support.

 

You can access invoices from your account if you are locked out or if you’ve downgraded to a Free account. Visit the Get Support page and select Request invoice > complete and submit the form. Docusign will attempt to verify your information and send up to 24 copies of past invoices. If we’re unable to verify the information provided, a Docusign Support Expert will contact you as soon as possible for additional assistance.

How do I communicate with Docusign Support about my case?

Paid account users can communicate with Support by following these steps:

1. Log into the Docusign Support Center.
2. Select Manage Cases at the top of the screen.
   • For all Docusign products, if you chose the Online Support Center as your preferred method of contact, select your case and add a message in the Comments field. If you chose your email address as your preferred method of contact, reply to the first email you receive from Customer Support or the most recent email you receive from a Support Expert.
   • For eSignature, Rooms, CLM, and CLM.CM (when CLM is the category chosen), if you chose a Phone call as your preferred method of contact during case creation, a Support Expert will call you as soon as possible. If you want to request a call for an already existing case, on the Manage Cases page, next to the Support case that needs attention, you can select the phone icon at any time until the case is closed.

Note: The option to request a phone call is not available for these Support categories:

• • Account Billing, Terms & Conditions
  • Insight & Analyzer
  • CLM
  • Notary
  • Docusign University
  • Microsoft Integrations
  • Salesforce Integrations
  • APIs & Development

6. For all Docusign products, select Manage Watchers and add watchers who can view your case progress on the Docusign Support Center.

Updated experience in the Support Center

Users on a paid account can open a support case in the Docusign Support Center. To begin:

1. Log into the Docusign Support Center. If you can't log in, skip here.
2. Navigate to the Get Support page. You can either (a) select Email us, or (b) select My cases > New case to connect with us via email about your issue.
   
     

   

   
    
3. Fill in the form.
   • Required fields are noted with a red asterisk (*).
   • Add one attachment with the Upload files button (or drag and drop a file). Add additional attachments after the case is opened.
     Note: only case owners can upload files/attachments. Watchers do not have this permission.
   • Some cases require choosing a business impact severity level. Learn more about severity level selections here.
   • The page may suggest an Issue Category according to the information you entered in the Subject and Description. You can adjust it by selecting a different option from the drop-down menu.
     
     
     
     Note: If you have multiple Docusign accounts, a pop-up will appear. Select an account to continue.

4. Select any of the resources under Suggested solutions that address your issue. If that didn't answer your question, select the No, submit my case button.

5. If you submit the case, you'll receive a confirmation message:

Here are other options to reach out for customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Open a case in the Docusign Support Center 
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hey ​​@Clutterbug 

I trust all is well. We’d like to know if the suggested solution was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers.😊
 

Let us know if you need further assistance—we're here for you!

Sincerely,

Ma. Cassandra| Docusign Community Moderator