Doc messed up on mobile phone

  • 23 April 2024
  • 2 replies


Sending out a contract to clients and they are saying when trying to view and sign from a mobile device the contract words are all run together and messed up where they are not able to read it. This is horribly unprofessional and annoying. The checkbox for mobile viewing is checked under advanced options is checked. What else could it be?


2 replies

Userlevel 5
Badge +12

Hello, @LaMarie 


Welcome to the Docusign Community!


Is that happening only when accessing the envelope via Mobile or using a desktop the view is the same?


Depending of the document uploaded you could disable the Mobile viewing optimization option. 




Userlevel 4
Badge +11

Hello @LaMarie ,

Are you able to provide the information that was previously requested? If so, please do so in a reply to this question so that we can further assist you with your issue.

Best regards,

Nathaly | Docusign Community Moderator
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