issue when i want to send a document


Hello everyone,


I have an issue with docusign on iPad. I need to send a document but I’ve an error message (please find the error code on attachment).


Could you please help me with this issue ?


Many thanks :) !

2 replies

Userlevel 5
Badge +12

@Valérie Cagnat - Your envelope requires a contract number to be added before you send an envelope.  The contract number is part of your Envelope Custom Fields.  You can read more about it here.Add Envelope Custom Fields (

Userlevel 3
Badge +11

Hi @Valérie Cagnat,


I hope you are doing well.


I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 


If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!