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Find answers to your Docusign Mobile questions.

  • 42 Topics
  • 149 Replies
42 Topics
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Is there a way to send a template from shared access on the ios mobile app?

Is there a way to send a template from shared access on the ios mobile app?

313
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

I can log in on my computer but cannot log in on my mobile apps on iPad and iPhone. I have reset the password but still cannot log in on my mobile but have no problem signing in on my computer. What is the problem and what is the solution?

1416
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
DocuSign Android App not Showing Recipient has Viewed

After having a DocuSign account for several years I just changed companies and opened up a new DocuSign account. I'm not receiving recipients viewed notifications in the DocuSign Android phone app which is a pretty handy feature. I've checked my notification settings in the desktop app and have them all turned on. Is there a way to get recipient viewed (along with the time stamp) like I had in my new account?? Thanks

273
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
When I have sent a document via the desktop program which requires me to witness a signature (I know that this can be done prior to sending), when the request comes through to witness I cannot seem to use the mobile app (ios) to witness the document.

When I have sent a document via the desktop program which requires me to witness a signature (I know that this can be done prior to sending), when the request comes through to witness I cannot seem to use the mobile app (ios) to witness the document.

276
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Can you view form data in the mobile app?

Can you view form data in the mobile app?

251
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
I have always used DocuSign on my desktop. A few days ago I downloaded the APP on my mobile phone. It appears that now when I send a document through my desktop, it no longer shows in the sent items there; it only shows on the mobile app?

I would've thought that the app and desktop applications would show the same information? Can anyone please shed some light or information on this?

632
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?

The documents show up on the PC fine. Everything is filled out but on a table or phone they are blank. Why is this happening?

274
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
When using the mobile application will be compatible with the FDA CFR part 11 regulation?

We are using the eSignature CFR part 11 module, if using the mobile application will be compatible with the FDA regulation it will be most helpful for the management that travels often.

481
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
I can not get the app to open on my iPad. It won't load or keeps asking for my Touch ID over and over again and crashes. I have deleted the app a couple times, and restarted the iPad many times. What do I do to fix this? I am not impressed.

I can not get the app to open on my iPad. It won't load or keeps asking for my Touch ID over and over again and crashes. I have deleted the app a couple times, and restarted the iPad many times. What do I do to fix this? I am not impressed.

29712
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
my app isnt working and will just do the face id over and over and never open. Any ideas

my app isnt working and will just do the face id over and over and never open. Any ideas

6613
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.

If receivers of envelopes are going to use a mobile device to sign the required documents, do they need to download the DocuSign application first? If you click on the link in the email, the documents do not load correctly on a mobile device.

701
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Instructions on Qualified eSignature (QES) for mobile?

Does anybody have a link to instructions for users to navigate across Docusign QES and IDNow via mobile phones? Thanks, Rick

341
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
I have 2 accounts when I log in via my iPad. How do I remove the duplicate account?

I have 2 accounts when I log in via my iPad. How do I remove the duplicate account?

670
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Is it possible to send an envelope to a mobile phone for a signer to access a link that then takes them to DocuSign? Or does every envelope have to be sent to an email address?

We have a Signer who will be unreachable by email for the next six weeks and need his signature on a document. I'm hoping to send it to him via text message so that he can access the link to sign from there, without having to access his email.

673
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Does DocuSign support fingerprint??

Does DocuSign support fingerprint??

160
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
How can I complete a form on the iPad and in Person Signature?

I have created a Template and it functions as follows: Home office opens the template and completes all fields. Emails form to customer and the customer Docusigns it. The form is emailed back to my office completed It is working. Now we want to be able to complete this form in person. Meaning that my employee can load up the template on his iPad and the customer can complete the form and do an in person signature. Once completed the form is emailed back to my office. How can the in person signature and completion of the form be conducted in person? Regards,

1290
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Mobile
How to access drafts folder from mobile device?

Is there no way to access the drafts folder from a mobile device? The filters options under manage only has who it's sent to/by and the date range. Also, requesting desktop version of the site does not work. I'm using chrome app on iOS.

651
C
Docusign Employee

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