Question

Cannot open to sign while in Taiwan

  • 20 April 2024
  • 2 replies
  • 28 views

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Hi,

 

I have a client need to sign a e-contract for property purchase. She is living in Australia, but currently having holiday in Taiwan. The developer had sent the contract to sign via dousign.

She cannot open the file in Taiwan, while her husband who lives in Australia received the contract and able to proceed to sign it. 

 

Have any of you encountered this problem before?


2 replies

Userlevel 4
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Hello @Jusztin ,

 

Welcome to the DocuSign Community and thank you for posting your concerns!

 

I’m sorry to hear that your signer is unable to open a document they need to sign. I understand they are in Taiwan and according to the label you added, they are using the DocuSign mobile app, is that correct?

 

To better assist you with this issue, can you provide further information? Are they getting some sort of error  when they try to open the document? Can they open the document on the web browser?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @Jusztin ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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