Document not mobile friendly

Forum|Forum|2 years ago
May 7, 2024
2 replies
273 views

I am sending an envelope with several PDFs. We have enabled Mobile-Friendly and all appear to work great, except one PDF. It is cut off so you can’t see what you’re signing. Any clue why this one doc?

Best answer by JohnSantos

@DanielleRor - If you have Adobe Writer and can remove the PDF in question and open it using Adobe Writer to see if there are any odd tables or fields before you upload it again.

JohnSantos

Answer

Guru

@DanielleRor - If you have Adobe Writer and can remove the PDF in question and open it using Adobe Writer to see if there are any odd tables or fields before you upload it again.

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C

Christopher.Alpizar

Docusign Employee

Hi @DanielleRor,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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