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Document not mobile friendly

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I am sending an envelope with several PDFs.  We have enabled Mobile-Friendly and all appear to work great, except one PDF.  It is cut off so you can’t see what you’re signing.  Any clue why this one doc? 

2 replies

JohnSantos
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@DanielleRor - If you have Adobe Writer and can remove the PDF in question and open it using Adobe Writer to see if there are any odd tables or fields before you upload it again. 

 

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
C
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Userlevel 3
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Hi @DanielleRor,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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