Skip to main content
Solved

Has anybody seen an issue when trying to sign via a mobile and a message showing unable to start signing process?

  • 31 January 2019
  • 4 replies
  • 270 views
Has anybody seen an issue when trying to sign via a mobile and a message showing unable to start signing process?

4 replies

C
Rank
Userlevel 3

Couple of questions....

1) What type of mobile device?

2) What is the exact error message?

3) Does it happen on every envelope they receive?

4) Any issues signing via the DocuSign web application?

C
Rank
Userlevel 3

​Hi

Iphone

The error message just says unable to start signing process.

We have only sent one envelope so far to this person but other envelopes we have sent to other people work fine.

We have asked them to sign via the web application but they haven't been able to access yet.

C
Rank
Userlevel 1

Hopefully they are on the latest version of the iOS software. Also could be a App permission issue, but I have an Android and no errors. In my searches I have not found any similar error. I would make sure they are connected to the Internet and also have them try to open the web application through the iOS browser instead of the mobile app.

E
Rank
Badge

Same here, user has two documents, one opens and the other one says: unable to start signature process 

Reply


Code of Conduct