Mobile Friendly

Hi @SanPaloma,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that your recipient is experiencing issues when accessing your envelope on their mobile device, but I will assist you in solving the issue.

If your recipient is getting an error similar to “Signing Mobile Not Allowed - Signing this envelope on a mobile device is not allowed, please use a computer” , your envelope might have one of the following unsupported features enabled:

Envelope level (using one of these features will prevent all signers on the envelope from signing via the mobile app):

1. Supplemental Documents
2. Sent from a 21 CFR Part 11 compliant account
3. Pre-fill Document Fields

 Recipient level (if a recipient has been assigned one of these fields or roles, they will not be able to access the envelope from the mobile app):

1. Standards-Based Signatures
2. eHanko
3. Specify Recipients
4. Allow to Edit
5. Update Recipients
6. Signs with Notary

More information at Complete this document in a browser (DocuSign Mobile for iOS or Android)

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!