Help Forums

want to add the below note to all user’s envelopes as default"Dear User, if you are not the authorized signatory, you may reassign this document to the appropriate person using the 'Assign to Someone Else' feature available in Docusign. There is no need to request the agreement to be resent under a different name."

Hi the community,As administrator of an account, I would like to create a new account (linked to the original one) with a differend email address. Could you help me?Thanks,

We would like to set up two or more different addresses as the recipient for a single signer, allowing that signer to perform the signing operation from any of those addresses.Is this possible?

I’m trying to request a phone call and it’s not working. I need to talk to support! I will not be renewing if it’s this hard to get support.

I’m trying to suppress a whole paragraph containing a table in a Word template if table is empty. Is there a conditional tag that allows me to test on empty tables?

This is already the 4th time that this has happened to me:- I'm unable to log in. I use a password manager, so I'm not writing it wrong.- I request the code to reset my password, and I don't receive any message.- I'm not able to create a new account because my phone numbers has been blocked (and my friends too, because I need a new phone number to create a new accountThis is frustrating; every time this happens, I lose my Templates, configurations, apps, and so on. Also, my phone number is not available to create a new account. So, I get blocked.It is not possible to work under these circumstances, which happen every other week.How to get unblocked and avoid getting blocked again? 

I am the Docusign Administrator for my company.  I have a user who got a loaner laptop, logged into Docusign and setup their signature.  The preferences→ General looks like this However, when she gets an envelope and opens the form document to sign, when she clicks in the signature field, she is prompted to create a new signature instead of using the one she setup.  Is there something in the envelope document causing this?

I thought I added the date to my document but when the signer signed the document, it only required her signature. Is there a way to add the date to the document and resend it to the signer?

I have this, with the status “Need to sign”  ...but it’s already signed!

Hi, Our company name has changed, and in turn our domain email address has changed through the company. I have been trying to update this using a csv. file, however i keep running into errors even when i have used the template. As an admin i can’t change an individuals email address so how is it possible to bulk change emails? Is it possible to bulk change emails at all? Thank you for any help :) 

My Docusign is all signed but for some reason it thinks I haven’t signed and has a purple signature box where I am supposed to sign (I’ve already signed)on the document on top of another signer’s signature.  Probably and issue with my setup, I’m not really familiar with Docusign setup.  Can someone help me resolve the issue? 

Hi all! Does anyone know if there is a way to set up notifications or reports for outside of e-signature when people sign so that you don’t have to sign in daily to check to current status? Thank you! 

I amended a document before signing but a crucial line was truncated on the pdf. I was able to see the full line on the document in docusign but now it it is truncated here too. How can I proof the amendment I made?

We have our Docusign account linked to our CRM, which allows us to send envelopes through our CRM portal. I usually receive the email notification that a Docusign envelope is available to sign. When I click to review the document, I get an error message that says:“Envelope or Account Activation Not FoundThe envelope is not accessible at this time. The envelope may have been recalled by the sender or require additional processing. “I will also get a notification through my Docusign mobile app. When I go to sign the document, I am able to view the doc but the fields are not available and I am unable to sign. Is there a setting that needs to be toggled in order for this to come through? 

 Hello, I am trying to figure out how to block Signers from downloading a copy of their documents until they have fully completed the signature process. Is that possible? Thanks

I have issue for unable to disable the Identity Verification setting. From the documentation I read that I can disable this feature from DocuSign eSignature settings under Signing and Sending section, but when I enter the settings (on production account), there’s no such menu.If I go to developer account, I can see the Identity Verification menu, but the only verification is Configured by DocuSign, which mean I can’t deactivate the verification (from my understanding, it shouldn’t be matter because the setting is for demo/development stages).Right now my company owner require to disable the verification to simplify the signature process. How can I disable the verification when it not exists/visible under production account?

The Hour Glass Search Bar in my Docu-Sign account does not work.  If I input a client’s name or email address that I sent I documents to in the past for signature it will not bring them up.   Docu-Sign has been unable to provide a solution to this problem, and they take hours or days to respond.   

I have been trying to sign up for a free developer account for days and have not been able too. I have faced common problems such as being logged out and the account seems like it never existed, and the invalid phone number problem. I have emailed support but they keep asking for my docusign account number which I do not have. I tried creating this and encountered the same issue. Please help me resolve this I have been stuck for days and this is very frustrating. I have tried different emails as well as clearing cache/history. 

For the past few days me and my team have been trying to create a free Docusign developer account but every time we click the “Get Started” button, nothing happens. We have tried on multiple devices (laptop, desktop, phone) and in different browsers but we are all getting the same result. There are no errors displayed, the “Get Started” button just greys out for a second then nothing happens. Can someone please help in resolving this?

I am 2 person real estate company. The agent that works with me does not have access to workspaces. She needs workspaces to access her zipform account. I can access workspaces but she can not.

Hi everyone,We currently have a signing workflow in DocuSign with the following signing order: Account officer Client Account officer (again) Compliance The idea behind this workflow is that the account officer can review the information completed by the client and, if there are any errors, correct them before sending the envelope to compliance.Problem:In practice, the account officer often skips the review and forwards the envelope directly to compliance, who then finds the errors. My question is:Is there any way for the compliance user, without voiding or declining the envelope, to send it back to the previous signer (in this case, the account officer) so they can make the necessary corrections and then continue the workflow as normal?We want to avoid canceling the envelope or having to restart the process. Ideall

I have 2 text fields where only one or the other is required. If text field 1 has text, text field 2 does not require text and vise versa. I have tried to follow instructions I have found online, using radio buttons and creating rules, but it is not working. 

I have what appears to be a strange situation… I received a real estate document from my realtor via an attachment on an email. The attachment was clearly a DocuSign document and contained a DocuSign ID#. It was an offer to buy my property. After some discussion, my realtor sent me a new email with a DocuSign for me to counter the original offer I had received earlier that day. I didn’t notice until yrs later, but this second document had a different ID# and the original ID # had vanished from  my counteroffer document. The next day, I receive an email with an attachment, it is the accepted offer to my counter. This, like the prior 2 instances, has a unique ID#. I never noticed it at the time but each instance of the sane document had a unique ID and the previous ID had vanished. My question…is the removal of an envelop ID a rather laborious process? Could it be done accidentally by the document creator? The transaction itself was very suspicious and I wonder if this ‘scrubbing’ act

Good Day,Would someone please advise if it is best practice to use Workflow Builder (formerly Maestro) with Web Forms or PowerForms?We already have existing PowerForms that we’d like to leverage with Workflow Builder (formerly Maestro), but we need to know for long-term purposes if it may be more value to transition PowerForms to Web Forms before integrating them into a Workflow Builder (formerly Maestro) workflow? Thank you

Hello - after one of the recent upgrades when I click on the Set signing order, which has to be done for every envelope I create, the Name and Email boxes shrink and I then have to expand my window to ensure I am choosing the proper person.  I am a heavy DocuSign user and this is cumbersome.Before: After:  Any advice would be terrific.  Thank you.