Getting error when clicking on the send button

Question

here is the screen shot of the button that i’m using for send template from docusign:And here is the error when I click on the button. why it is happening because previously it was working fine.

Jenny.Martin · Accepted Answer

Hello ​@mayank1999,Thanks for reaching out here in the Docusign Community—great to have you here!Could you try to edit the Gen button and remove the linked Envelope Template Configuration? Then, test the button again. If it works, could you please try re-linking the envelope template configuration and testing once more?If that doesn’t work, it would be best to submit a support case so that our support team can check further. Youcan open a support case directly here:👉Open a Support CaseHere if you need us!Regards,Jenny| Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

Jenny.Martin · Answer

Hello ​@mayank1999,I hope you're doing well.I'm following up on the above solution provided. Could you please confirm whether itaddressed your question? If it did,can you please mark it asBest Answer✅" to assist other users with similar inquiries and improve its visibility.Let us know if we can help with anything else.Wishing you a smooth rest of your day!Regards,Jenny | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.