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here is the screen shot of the button that i’m using for send template from docusign:
And here is the error when I click on the button.
why it is happening because previously it was working fine.
Solved
Getting error when clicking on the send button
- Newcomer
Best answer by Jenny.Martin
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
Could you try to edit the Gen button and remove the linked Envelope Template Configuration? Then, test the button again. If it works, could you please try re-linking the envelope template configuration and testing once more?
If that doesn’t work, it would be best to submit a support case so that our support team can check further. You can open a support case directly here: 👉 Open a Support Case
Here if you need us!
Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
- Community Moderator
- Answer
Hello
Thanks for reaching out here in the Docusign Community—great to have you here!
Could you try to edit the Gen button and remove the linked Envelope Template Configuration? Then, test the button again. If it works, could you please try re-linking the envelope template configuration and testing once more?
If that doesn’t work, it would be best to submit a support case so that our support team can check further. You can open a support case directly here: 👉 Open a Support Case
Here if you need us!
Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
- Community Moderator
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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