Hello Team

If you're receiving the "Envelope Created" and "Completed" emails but not the "Please Sign" email—even after clicking "Resend"—it may be due to: Email delivery issues (spam filtering, blocked domains). Recipients are embedded https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/embedding/ & suppressed email notifications  https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails?language=en_US  Please raise a support case and attach: with Full API request/response logs (especially the POST /envelopes payload). envelope ID(s). this will help us to investigate further.

 Thanks & Regards

Sai HariPriya Dandamudi | Developer Support Engineer | DocuSign

+61469363722

Hi Sai HariPriya Dandamudi,

I am getting exactly the same issue - or so it seems. 

I have downloaded the C# JWTConsole example and tried that - everything works great! - I get the emails, I can sign, I see the envelope in the dashboard, status is “sent” etc… all good. This example is using the DocuSign.eSign.dll package.

My main project is in VB.NET, so I convert (using the Telerik C# to VB converter) the C# code, and paste that in to my project… with a little bit of tweaking here and there I can get it all “working” - insomuch as I can run it, I get no errors, I can log in to the dashboard where I can see the envelope with a status of “sent”, I even get webhooks from DocuSign with status of “envelope_sent” and “client_sent” - but I get no Signer email. I can click RESEND on the dashboard, but I still get no email.

What could I be doing wrong? - as far as I can tell, both the C# example code and the VB code are identical and when I step through the code checking variable / parameter values, they all look identical.

I can share an example envelope ID with you privately if this would help you diagnose the issue.

Any help would be gratefully received!

R.