When creating a envelope using C# SDK I dont get the docusign email to sign it. Why?

Hello Team

If you're receiving the "Envelope Created" and "Completed" emails but not the "Please Sign" email—even after clicking "Resend"—it may be due to: Email delivery issues (spam filtering, blocked domains). Recipients are embedded https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/embedding/ & suppressed email notifications  https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails?language=en_US  Please raise a support case and attach: with Full API request/response logs (especially the POST /envelopes payload). envelope ID(s). this will help us to investigate further.

 Thanks & Regards

Sai HariPriya Dandamudi | Developer Support Engineer | DocuSign

+61469363722

Hi Sai HariPriya Dandamudi,

I am getting exactly the same issue - or so it seems. 

I have downloaded the C# JWTConsole example and tried that - everything works great! - I get the emails, I can sign, I see the envelope in the dashboard, status is “sent” etc… all good. This example is using the DocuSign.eSign.dll package.

My main project is in VB.NET, so I convert (using the Telerik C# to VB converter) the C# code, and paste that in to my project… with a little bit of tweaking here and there I can get it all “working” - insomuch as I can run it, I get no errors, I can log in to the dashboard where I can see the envelope with a status of “sent”, I even get webhooks from DocuSign with status of “envelope_sent” and “client_sent” - but I get no Signer email. I can click RESEND on the dashboard, but I still get no email.

What could I be doing wrong? - as far as I can tell, both the C# example code and the VB code are identical and when I step through the code checking variable / parameter values, they all look identical.

I can share an example envelope ID with you privately if this would help you diagnose the issue.

Any help would be gratefully received!

R.