Hi @Helen Cho​  - I did a test on my iPad to see if I could replicate your experience. I have the same problem placing tags on my iPad when I access the DocuSign Web App via my browser (Safari) like I would if I was on my desktop.

When I used the DocuSign Mobile App instead, it was so much easier on the iPad. I recommend using the mobile app on your iPad whether docs need to be tagged or if you already have your templates set up in your account.

Thanks for the great question 😊

DS Mobile: https://www.docusign.com/features-and-benefits/mobile

Hi Amy - thanks for your reply. I was actually talking about the Docusign mobile app for iPad. I drag it over with my finger and if it doesn't place perfectly the first time, I can't just move it from where placed like online - I have to delete it and attempt it again. Or is there a way to move it where I want once placed?

Hi @Helen Cho​ ! I have a screen recording from my iPad that I cannot attach at the moment, so I'll try to see if I can explain it instead:

1. I touch/click the signature icon at the top once, then touch anywhere on the doc.
2. The yellow signature tab appears. I lift my finger off of the tag for a second, then touch it again and hold to drag it to the desired signature line.
3. I'm also able to drag the tag , release, zoom in/out on the doc (using two fingers to zoom), then hold to drag again to place as needed.

I cannot re-size any of the tags except the "Textbox", so there is that limitation vs. being able to re-size the tab itself like we can on the Web App. I have an iPad Pro, and the Apple Pencil worked the same when I tried it.

I hope that helps? Again, my screen recording would have been more useful.

If you're already doing what I've outlined, maybe double-check that you have the most recent version of the DS App installed and that your iOS is updated (?)

Thanks Amy. I did try "pressing" on the signature again to move it without success, but maybe I didn't do it right. I'll try it again. Glad you mentioned the pencil, because my thought before reaching out was "maybe the pencil would make it easier"...and since you've tried it with success, I just may go buy a pencil. Last - I have an iPad pro as well, but not the big one. It's the regular size. Are you using the big one? Maybe that's why it works better for you?

Hi Helen. Yes, I have the 12.9" iPad Pro.. I also tried my iPad again, but holding in vertically since I had originally tested holding my iPad horizontally. Same results for dragging the tags, etc. but in the vertical mode I can resize the signature tag itself.

I tested the DS App on my phone too just to see if it was a screen-sizing issue.On my phone, it works the same as far as moving the tag around regardless of holding on a vertical and horizontal angle. Maybe the DS app is a little "buggy" with the iPad Pros and how the technology is built for the Apple pencil, etc. since the iPhone (which doesn't work with the Pencil) functions as expected.

Perhaps deleting, then reinstalling the app on your iPad will work? Might be worth a try especially since unlike me, you cannot get as far w/ dragging the tag itself.

Sorry I couldn't be more helpful, but I'll pass some the challenges we both have to the DS mobile team. 😊

Great thank you so much!

So how can we get DocuSign to fix either the browser version or the IOS app to function correctly.  In the browser version there are no handles to resize text boxes, so you can’t type more than 15 characters of text or you get a big column.  I can change the text boxes in the IOS app, but can’t resize the signature, date, initial tags.  I spend hours now doing what I used to be able to do in much less time.  I also have the problem in the IOS app with the text and other fields not responding if they are misplaced; they can’t be dragged to a new position, or deleted!  I end up going back and forth between the two versions!  

I see that this thread started 5 years ago - how can we get fixes?  

I would like to understand if DocuSign's drag-and-drop field feature supports restricted access control for specific fields. In my scenario, I have two distinct fields where:

• User A should only be able to access and populate Field 1 (and cannot modify Field 2).

• User B should only be able to access and populate Field 2 (and cannot modify Field 1).

Currently, I am using drag-and-drop fields for data entry. Is there a way to:

1. Restrict field access so users can only interact with their assigned fields?

2. Disable the drag-and-drop functionality for fields they do not have permission to edit?

I am seeking a solution to enforce strict field-level permissions to ensure data integrity and prevent unauthorized modifications.

Hello ​@gshakya
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

Restricting Field Access

Yes, there is a way to restrict field access so that users can only interact with their assigned fields. This is achieved through the limited collaborative fields feature.

Key Points:

• Sender Control: The sender can limit which recipients have access to edit specific collaborative fields in a document.
• Selection Process: When adding a collaborative field, the sender can select the "Signers Can Collaborate" option and then choose specific collaborators for that field.
• Highlighting Assigned Recipients: The assigned recipient for the field will be highlighted, and they cannot be removed as a collaborator.
• Visibility: Non-selected recipients will not have the ability to edit the collaborative fields they are not assigned to.

This feature enhances document security and ensures that only designated users can make changes to specific fields.

Disabling Drag-and-Drop Functionality for Fields

To disable the drag-and-drop functionality for fields that users do not have permission to edit, you need to set specific Sender Permission properties on the template. Follow these steps:

1. Access the Template: Log into DocuSign as the template creator or account administrator.
2. Navigate to Templates: Go to Templates > My Templates (if you are the creator) or Templates > All Account Templates (if you are the administrator).
3. Edit the Template: Click the vertical ellipsis next to Use and select Edit.
4. Add Fields: Click NEXT to access the Add Fields screen.
5. Select the Field: Locate and click on the field you want to modify to open the field properties menu on the right.
6. Set Sender Permissions:
   • Restrict Changes: Check this box to prevent senders from moving or modifying the field. This ensures that the field remains fixed in place and cannot be dragged or dropped.
   • Mandatory: If you want to ensure the field is present and cannot be deleted, check this box as well.
7. Save Changes: Click away from the field to save your changes, then select Save and Close to finalize the template.

By configuring these settings, you can effectively disable the drag-and-drop functionality for fields that users do not have permission to edit.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hello ​@gshakya 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.