I have the exact same problem on my main DocuSign account. Looking at the web console I see the API call fails. I think the error is on their side, below is the console error


           Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
_app-865aad5e57f244f4.js:1 Logger failed attempting to post telemetry data to server Error: Error sending data to Kazmon. Status = 0
    at et.onerror (_app-865aad5e57f244f4.js:1:54009)
(anonymous) @ _app-865aad5e57f244f4.js:1
telemetry-s.docusign.net/api/v1/TelemetryWrapper:1 
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Hello there! Have you tried with a different browser? After clicking on "Get Started", the browser will be redirected to another URL with a Modal to submit the code you will receive in your email.

As you already tried with different networks, have you tried with different environment, like another PC?

Hi Guilherme, 

I have tried multiple browsers and cleared all data on both. The original post also stated they tried two machines and mobile device.

​@Tdeveloper Have you tried to contact the internal support team so they can check if the emails were registered within Docusign? 

If the email was saved even though you had problems with the interface, they could send an reactivation email. 

Hello ​@Tdeveloper 

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

I apologize for your inconvenience in creating an API account with us.

To start an API account, you must register for a Docusign Developer DEMO account. Creating a developer account is the first step in getting started developing integrations with Docusign. Then, you can add and configure your app in the account and obtain an integration key.

Please use this link for reference. It also has the link to create your Demo Account.

Developer account

If you have already tried registering using this link and are unable to proceed, please send me the email address you are using to register for the account via direct message.

Let us know if you need further assistance with this.

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi,

Thank you for taking your time to go through this discussion. I was indeed trying to create a demo account when i run into all these issues, i tried multiple devices in different environments and i still couldn’t get to register the account. I couldn’t get passed the first registration screen. ​@rodolfo.napay i did sent you an email address i tried to use to create a developer account in a private chat, hope you look into this as soon as you get a chance.

Hello ​@Tdeveloper 

If the issue persist. I suggest that you open a case so that our Dev team can further check on this. 

You may follow the steps provided in the link below on how to open a case. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator
 

which mail is working for creating the docusign developer account?

Hi ​@MarcellRoos, were you able to resolve the error? I am experiencing the same problem

I'm experiencing the exact same issue and understand that it's a problem on DocuSign’s end.

I am seeking help, but since I can’t create an account, I can’t open a support request.

Can someone here help me?

Hello ​@shehzad1186 ​@hanu19 ​@Hadasa,

I am sorry about your issue with creating a Developer account. Could you please test this link: Docusign Developer Account?

If the problem continues after performing all the troubleshooting steps provided in this thread, please create a support case so that engineers can review it to see if this is a potential bug. 

• To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 
• If you do not have a paid account, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to an account. Link: Get Support

Let me know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

This is a know issue which reply from support team:

This request still blocked by the service protection team. We don't have any better way to address this. For any sign up request, if this is blocked, could you please raise this with us, and we need to manually raise it with service protection team to review if that is a false positive. Sorry about the inconvenience. 

Do you have production account or still in POC stage? Maybe can contact the Docusign Partner like us to open a case with suoport team.
 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,

I'm currently experiencing issues creating a new DocuSign developer account. Two days ago, I successfully created an account, and it was working properly. However, I’m now unable to access that account — I receive an “invalid username or password” error despite using the correct credentials.

To resolve this, I attempted to create a new account. However, the registration process does not complete. After clicking the "Get Started" button, nothing happens — no error message or confirmation. I even tried using an email address that had already been registered to see if it would throw an error, but the button just stays in a submit state with no feedback.

I've tried the following troubleshooting steps:

• Clearing cookies and cache

• Using private/incognito mode

• Attempting with five different email addresses

• Trying multiple browsers

Despite all this, the issue persists. Could someone please assist me in either recovering access to my original account or successfully registering a new one?

Thank you,
Surekha Abhijit Kamat

We have also encountered customers who have registered three accounts, all of which have been closed. Because they had a production account, we asked Support to find an internal team department to whitelist their company's domain name. Do you have a production account?

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,

We currently only have a DocuSign developer (test) account. If everything works well with our project during testing, we plan to create a production account accordingly.

Thank you,
Surekha Abhijit Kamat

Have you contact Docusign Account director or Docusign Partner? Or you can open a case with Docusign Support team.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@kamatsurekha,

Welcome to the Docusign Community! I apologize for the Developer access issue you are facing. You mentioned you have successfully created an account, and I trust you when you said you are entering the correct credentials, but I would recommend resetting your password as a troubleshooting step. Kindly see guide here: Reset Your Password

If the issue persists, ​@Hengfeng Ge is correct, please open a Support case for an internal check. No worries, you do not need a production account for this. Create a case without logging into an account and provide a complete issue description. The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to an account. Here's the link: Get Support
 

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi,

I’ve also tried resetting the password for my existing DocuSign developer account, but I’m not receiving any password reset emails.

In addition, I have opened a support case regarding this issue, but I haven’t received any resolution yet.

At this point, I’m unable to access my old account and also not able to create a new one. Could you please assist me with a solution — even if it’s just to help me successfully create a new developer account?

Your help would be greatly appreciated.

Best regards,
Surekha Kamat

Hello ​@kamatsurekha please send your email of old account in the private message. I will try to open case for you. 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,
I’ve sent you the email via private message. Kindly check and let me know.

Thanks,
Surekha Kamat

I have open a case for you, wait the support team’s update.

​@kamatsurekha the.reply from support team:

Thank you for your reply. I already contact with Fraud Investigation team, about this case. This is the answer I received from them:

"We have confirmed the DEMO account 95d14c4d-469c-46e4-91f7-xxxxxxxxxxx has been closed for Abuse-High Risk by our mitigation tooling. We will begin the reinstatement of this account.". A Fraud Requestwas already opened internally for them.

Any answer that I receive, I´ll reply with you. 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

okey thank you