I have the exact same problem on my main DocuSign account. Looking at the web console I see the API call fails. I think the error is on their side, below is the console error


           Failed to load resource: net::ERR_CONNECTION_TIMED_OUT
_app-865aad5e57f244f4.js:1 Logger failed attempting to post telemetry data to server Error: Error sending data to Kazmon. Status = 0
    at et.onerror (_app-865aad5e57f244f4.js:1:54009)
(anonymous) @ _app-865aad5e57f244f4.js:1
telemetry-s.docusign.net/api/v1/TelemetryWrapper:1 
Failed to load resource: net::ERR_CONNECTION_TIMED_OUT

Hello there! Have you tried with a different browser? After clicking on "Get Started", the browser will be redirected to another URL with a Modal to submit the code you will receive in your email.

As you already tried with different networks, have you tried with different environment, like another PC?

Hi Guilherme, 

I have tried multiple browsers and cleared all data on both. The original post also stated they tried two machines and mobile device.

​@Tdeveloper Have you tried to contact the internal support team so they can check if the emails were registered within Docusign? 

If the email was saved even though you had problems with the interface, they could send an reactivation email. 

Hello ​@Tdeveloper 

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

I apologize for your inconvenience in creating an API account with us.

To start an API account, you must register for a Docusign Developer DEMO account. Creating a developer account is the first step in getting started developing integrations with Docusign. Then, you can add and configure your app in the account and obtain an integration key.

Please use this link for reference. It also has the link to create your Demo Account.

Developer account

If you have already tried registering using this link and are unable to proceed, please send me the email address you are using to register for the account via direct message.

Let us know if you need further assistance with this.

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi,

Thank you for taking your time to go through this discussion. I was indeed trying to create a demo account when i run into all these issues, i tried multiple devices in different environments and i still couldn’t get to register the account. I couldn’t get passed the first registration screen. ​@rodolfo.napay i did sent you an email address i tried to use to create a developer account in a private chat, hope you look into this as soon as you get a chance.

Hello ​@Tdeveloper 

If the issue persist. I suggest that you open a case so that our Dev team can further check on this. 

You may follow the steps provided in the link below on how to open a case. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator
 

which mail is working for creating the docusign developer account?

Hi ​@MarcellRoos, were you able to resolve the error? I am experiencing the same problem

I'm experiencing the exact same issue and understand that it's a problem on DocuSign’s end.

I am seeking help, but since I can’t create an account, I can’t open a support request.

Can someone here help me?