Hi,
All the documents have been added for in purge queue after set a retention period, which means that all documents will be in queue for deletion. The retention period has now been disabled but the documents still have the status that they are being deleted. How can that be restored? Or can we increase purge period for documents in queue.
There is an option so take a document out of the purge queue. The required steps are explained here.
Setting “purgeState” to “documents_dequeued” will remove the envelope documents from the purge queue.
There are over thousands documents.
How to reset to purge state.
As mentioned above you would need to set up a API connection and then reset the purge state for every single envelope. This should not be a problem for a skilled developer.
There is no option to do this in the Docusign Web App.
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
