Hello ​@Rukku,

Thank you for reaching out and a warm welcome to the Docusign Community! We're grateful for your question and happy to share our knowledge 

We're sorry for the challenges experienced with the "Sign with Notary” feature enablement. I am more than happy to discuss this further and provide clarification.

Based on your description, it appears you are attempting to utilize our eNotary (In Person Notary). This is our legacy in-person electronic notarization (IPEN) solution. While some customers use it, this is no longer offered.

Here are our current Notary offerings:

• Docusign Remote Online Notary (AKA RON)  How Remote Online Notarization Works
• Notary On Demand ( previously known as Notary Connect)  Fast and Secure Notarization with Docusign Notary On-Demand

If you are on a Web plan, you can contact  our Sales team to discuss these features  Contact the Docusign Sales Team | We're Here to Help

If you are on an Enhanced plan, a support agent can determine if the features are supported under your plan and potentially enable them. Additionally, they can check if the eNotary can still be enabled for your use. Therefore, creating a support case is advisable.  Open a case in the Docusign Support Center

Hope it helps. If you found my response useful, please consider marking it as the 'Best Answer' to assist other community members with similar questions.

We're here for you if you have questions or need further assistance. Have a great day! 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hello ​@Rukku,

How are you? We’d like to know if the response effectively addressed your questions. If yes, can you please mark it as "Best Answer ✅"? This helps other community members with similar questions. 

Sincerely,

Melanie | Docusign Community Moderator