Help Forums

One of our customers was offended by one of the name choices on the ID Check Identification Questions. One of the first name choices was Guido. I have attached a screenshot that was provided by the client. I have created a support case, but I wanted to pass this along in hopes the forum moderator could bring it to the attention of the support team.

Hi there,We have an application configured with Public Authorization Code Grant using PKCE and so far the development integration is working fine. However, once the integration key was promoted to production and the configuration options for the key were set up (redirect uris and cors origin urls), we see the following error on the browser console when doing the “/oauth/token” call:Access to XMLHttpRequest at 'https://account.docusign.com/oauth/token' from origin 'https://<my_app_origin> has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.The call itself returns a 400 error with an empty response.The setup of our production Integration key is exactly the same as the key in the development environment, with one exception: in the Docusign production account we don’t see the option “Allow CORS for OAuth calls”.We have tested that when using the Do

I have a serious concern about fraudulent activity with Docusign which has cost me financially.  I submitted a case two weeks ago and have not received any response.  Despite searching through every part of Docusign, I have been unable to locate any telephone number to speak to anyone at all.  It seems the account holder with the company concerned will be able to escape having to answer for this fraudulent activity which is very difficult for me to understand.  Can anyone assist please?  Thanking you in advance.I have had to select a category to be able to post, however I am unable to see one in regards to my problem.  Apologies if I have made an incorrect selection.

Hello I configured docusign on salesforce and created a template with a custom email message and custom subject.But when I try to send a document for signature,  docusin displays the default email message and default subject.not the message and subject configured on the template can you please help me solve this problem ?thank you in advance

I selected the separate pdf option for my bulk download but all the files continue to be downloaded in individual folders. How do I fix this?

HiI used 2 payment to buy a QES signature for the french french INPI, with the error message “not EIDAS validated.Docusign is definitly NOT usable with INPI, so I have now 2 non valide and non usable pseudo signed documents for which I paid. So I cancel my subscription and need not to be charged for those 2 documents.thanks   

We have users who have collected large numbers of envelopes and they are interested in that legacy form data. Can an admin account be set up via API to pull that existing form data and write data labels and collected data content into a file?  Or would the sending account have to be set up as the API user who pulls this data? It seems like the admin account should be able to, since it can be set to see into any account and manually pull form data from each envelope. Going forward, I see Agreement Actions could be useful for *future* data. https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=tkx1648575795345.html&_LANG=enusThis question pertains to *existing* da

Is there a way to get a report of which Powerforms have the Email Authentication setting turned on?  The only article i have found so far is to go to Powerform list and open each one individually to validate.  I was hoping there was another way to access this information in either a report or automated fashion.Norma 

I got this issue when trying to get access token. So I don’t know how to get code challenge and its method. I tried to search around them but nothing is suitable for my issue. It also tell me bout CODE_VERIFIER, and I’m stucking with how to get these values and solve my problem. Can anyone help me to resolve this issue?https://{{hostenv}}/oauth/token{ "error": "invalid_request", "error_description": "code challenge and code challenge method required"} 

We have built a Salesforce automation. When the initial contract is sent to the client and later some changes are made, we generate a second contract.At the time of generating the second contract, we update the initial contract envelope status to Void. However, we are not receiving any void notification emails. Also, we are still receiving reminder emails for the initial contract.I think the API call is not being triggered in DocuSign.Can someone advise me on how to resolve this issue?

Hi Team,I hope you are doing well.We received an email stating that the Docusign eSignature service will be migrating to Microsoft Azure. I have attached the email received from Docusign for your reference. Could you please confirm whether this information is correct?Currently, the Our Docusign account is hosted in Europe with the following datacenter locations:FR2 – Frankfurt, Germany – Company: EquinixAM3 – Amsterdam, Netherlands – Company: EquinixPA4 – Paris, France – Company: EquinixIf the information in the email is accurate, we would appreciate your confirmation on whether the migration involves only a change in the hosting provider from Equinix to Microsoft Azure or if there will also be changes to the datacenter locations.Additionally, kindly provide details of the datacenters that will host our account after the migration. This will help us assess and take any necessary actions to ensure our systems continue to f

We’ve received the reminder of the change to Azure. We are currently testing server and app access to eu-b.docusign.net but I am unable to complete “Test-NetConnection eu-b.docusign.net -Port 443” on any device connected to any network.I can successfully reach:demo-b.docusign.netna1-b.docusign.netna2-b.docusign.netna3-b.docusign.netna4-b.docusign.netBut not eu-b.docusign.netIs this by design? Is that endpoint down? I don’t think it’s a DNS issue:NSLOOKUP without any business info:Non-authoritative answer:Name:    eu-cloud.docusign.net.akadns.netAddress:  20.4.162.50Aliases:  eu-b.docusign.netThanks in advance for help.Brian

I reviewed similar cases in the community and tried adjusting the signature changing solutions. Many moderators suggested the solution: “Contact the sender and have them resend the envelope.” However, in this situation, I am the sender. After voiding the previous envelope and resending a new one for the signer to correct their signature, the signer still sees the old signature stored from the past.Therefore, I would like to confirm whether this solution actually works, or if there is any additional step required to reset the stored signature.

I sent an envelope that requires multiple signers. They use the same device, after the first signer completed their part, the second signer attempted to log in with their email to access the envelope. However, the device (iOS) rejected the login and forcibly closed the email app and browser window.I would like to check whether the system supports signing on the same device using different email accounts, or if any users have experienced this issue before.

Hi there. A difficult one I believe….I have a customer who has 2 email domains. One is user in docusign and the other one isn’t.The issue is that senders are sending the envelopes sometimes to the docusign users some times to the other email. The issue is that the recipient of those envelopes, lose track of the ones that are send to his  non docusign user email.Is there a way they can solve this? The client was asking if it was possible to restrict in the email box in docusign platform to edit to certain emails. I said that’s not possible. I also suggested to provide internal communication to tell the senders which email domain they need to use however there is inconsistency because some docusign users have one domain and some others the other one. Any other suggestions someone may think?Many thanks in advance 

Hi everyone,I would like to report the following issue encountered in developers.docusign.com. Issue Description: Log in to DocuSign Demo Navigate to My Apps & Keys web page That page loads but remains completely blank (no content displayed).  After this occurs: Log out Click on login again. The login form does not appear, and the system automatically logs the user in without re-entering email address and password. Could you please investigate this issue and advise on how it can be resolved?Thanks! 

When trying to sign the documents through DocuSign. We  are unable to finish the signing the documents. It is getting stuck at the id verification, it opens a tab for verification and doesn't redirect as below. We tried using different browsers as well, but couldn't be of much help. Could you please help us find solution to this problemThanks

I have selected the setting in envelope delivery to attach documents to completion email but the signer is not receiving the email.  How do I ensure the signers receives this email?

I recently added version 6.0.0, and when trying to implement the envelope creation, the class EnvelopeHelpers cannot be found. <dependency> <groupId>com.docusign</groupId> <artifactId>docusign-esign-java</artifactId> <version>6.0.0</version></dependency>

We have org admin permissions but we are unable to create user with status as ‘Active’ using this POST request https://demo.docusign.net/restapi/v2.1/accounts/{accountId}/users

Hi,I'm using the C# Quickstart project for embedded signing with the focused view, and I'm running into an issue when using agent recipients.Goal:The sessionEnd event should trigger when the agent completes their part of the signing session.What's Working: Embedded signing is working for both agent and signer. The ready event is triggered properly. The sessionEnd event does trigger correctly for signer recipients. Issue:The issue occurs only for agent recipients. After clicking the Done button on the completion popup, the iframe shows an error message. At this point, the sessionEnd event is not fired.This behavior happens consistently when the embedded recipient is an agent. Signer re

Hello. We just had a recipient use a photo as a signature for the first time. We are investigating whether this is acceptable by the State, and may not be able to use it. Can we prevent a signer from using a photo as a signature? I don’t see any matching options in the Admin tab.

Our company sends the same template to patients who are admitting to our company. How can I change the formatting for each field I add.

Hi all,I’m stuck with a DocuSign JWT Grant issue and would appreciate help from anyone who has seen this before.ProblemCalling the token endpoint consistently returns:{ "error": "invalid_grant", "error_description": "user_not_found"}Token RequestPOST https://account-d.docusign.com/oauth/tokenContent-Type: application/x-www-form-urlencodedgrant_type=urn:ietf:params:oauth:grant-type:jwt-bearerassertion=<signed_jwt>JWT Details alg: RS256 iss (Integration Key):0a09f94b-xxxx-xxxx-xxxx-722da7e2846a sub (User ID):3af994a5-xxxx-xxxx-xxxx-adf23dce0cd3 aud: account-d.docusign.com scope

I'm trying to set up JWT Grant authentication in the DocuSign sandbox, but I'm constantly running into an invalid_grant / issuer_not_found error, even though I have successfully completed the consent process.My Configuration Environment: Development (account-d.docusign.com) Integration Key: 1b490ae4-97d1-4b5b-a4d4-cee9998fdf03 API Account ID: 73228f49-0509-4526-ac11-20a1025960e3 User ID (the user who granted consent): 80a3a400-b695-4fbf-9809-7cf4538d9419 Problem DescriptionMy server-side application (a Firebase Cloud Function on Node.js) is using the official docusign-esign library to call requestJWTUserToken. In response, I receive a 400 Bad Request error with the following body:{ "error":