e-signature

Question

Hello,I have an active DocuSign account under my full legal name. I can edit and save my signature in my profile successfully.However, when I receive documents to sign, DocuSign continues to use a previous signature/initials instead of the updated signature. This is occurring across multiple envelopes from the same sender and on multiple devices.Could you please check whether there is a signer profile, cached signature, or recipient setting associated with my account that is causing old signature data to be reused?

emily.cook · Answer

Hi ​@Mmesoma, so sorry you’re experiencing trouble!This is a known issue that can happen depending on how your account and the sender's account are configured on the platform. Updating your signature in your profile won't always resolve it because the issue is server-side, not on your device.Unfortunately I’mnotable to provide account-level troubleshooting, I recommend contactingDocusign Support so they can investigate.

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