Notary On Demand for a non-US citizen

Hello ​@Teri.Maier 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

Unfortunately, in this situation, the Japanese witness would be unable to complete identity verification with Docusign Notary On Demand.

Notary On Demand is built in partnership with OneNotary, which relies heavily on Knowledge-Based Authentication (KBA). This process requires a U.S. Social Security Number (SSN) and a current or former U.S. address to generate the identity-verification questions.

Since the witness has neither a U.S. SSN nor a current or former U.S. address, they would be systematically blocked during the automated identity-verification process. As a result, a Notary On Demand session would not be suitable for this witness.

Fast and Secure Notarization with Docusign Notary On-Demand

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Hello ​@Teri.Maier 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a valuable solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."