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New Voice
September 17, 2026

New version and format is frustrating and convoluted. Screen is crowded and there's too much flipping back n forth

  • September 17, 2026
  • 5 replies
  • 37 views

Whatever you have done to the "New and Improved" DocuSign has been a nightmare for me.  I deal with time sensitive documents and so when my latest document needed some strike-outs and initials... I found that DocuSign had changed me from the Real Estate version so my ability to strike out was gone!  Not only did I lose that ability, but when I was trying to correct it online I couldn’t find the Real Estate version to change to and accidentally signed up for the Pro version which still didn’t give me the ability to strike out words and not only could I not cancel the much more expensive (and equally unusable) after mere minutes, I still had a frustrating issue with trying to complete a simple document.

After texting with an agent, I was told that they could not restore my previous version and I would have to wait until my subscription renewal date to change it.

The new version also has such a crowded screen, it’s difficult to read the actual document without continuously scrolling side to side or up and down.

grrrrrr

 

 

 

5 replies

Community Moderator
September 17, 2026

Hello ​@BPea,

Thanks for reaching out to the Docusign Community! I’m sorry to hear how frustrating this has been. I understand how changes to the interface and available features can make the workflow much more difficult.

For account- or subscription-specific concerns, our Support team is best equipped to review your account and advise on available options. We also appreciate your feedback about the new experience, including the difficulty navigating the interface and viewing documents. I’ll make sure your feedback is shared with the appropriate team.

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, don’t forget to click “Best Answer”!

BPeaNew VoiceAuthor
New Voice
September 28, 2026

It’s too convoluted and difficult to adjust to … and DocuSign’s customer service could use a little boost. I switched to another platform (½ the price of DocuSign, better customer service and easier to navigate) and most of all… my clients LOVE it.

I’m sorry DocuSign, after many years of being loyal to you and poor customer service the one time I needed some help, I’ve moved on.

Newcomer
September 28, 2026

Same here. New dicusign is so confusing! I don’t even know  how to get to the front page with all the templates and everything. I hate it! 

BPeaNew VoiceAuthor
New Voice
September 28, 2026

Me too, and after years of using DocuSign I made the scary move and switched to another platform (½ the price of DocuSign, better customer service and easier to navigate) and my clients LOVE it

BPeaNew VoiceAuthor
New Voice
September 28, 2026

I switched to another platform (½ the price of DocuSign, better customer service and easier to navigate) and my clients LOVE it