Billing Site Crashing

Question

Hi, when I go to Admin page and try to go to Billing, the site keeps crashing.

I tried this in different browser (Chrome, FireFox, and Safari). Happened to all three. Cleared cache, but same result.

Any help would be much appreciated

Luke.Cervantes · Answer

Hi ​@goodbeats,Thank you for bringing this to our attention. To ensure this is resolved as quickly as possible, please open a formal support case with us so we can further investigate the issue. Get SupportOur initial assessment indicates thatthis issue may be linked to an existing bug, or it may require a deeper technical investigation byour technical support team. Tracking this through an official support ticket will allow us to capture your HARlogs/network trace, monitor the investigation progress, and provide you with direct status updates.However, if you are having difficulties with creating a case, send me a private message with the following details:1. Account Name:2. Account ID:3. Email Address:We appreciate your patience and cooperation. Let me know if you have any questions.Best Regards,Luke | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.