Modiy wrong email in an envelope

Hi ​@Chinedu, 

Welcome to the Docusign Community! It's great to have you here. I understand that you are having difficulties with updating the email address for your envelope. I'm here to help.

Updating a template only affects future documents and will not automatically update an envelope that is already in progress. Because the envelope is active and some recipients have already signed, you can resolve this by using the Correct feature directly on the sent envelope. Correct an Envelope

Please follow these steps from a desktop browser:

1. Log in to your Docusign account.
2. Go to the Agreements tab and open your Sent or In progress folder.
3. Locate the active envelope, click the 3 dots next to it, then select Correct.
4. Find the recipient with the incorrect email and update it to the correct address.
5. Click Next, review the placement of any fields, and then click Correct to finalize the change.

Important things to keep in mind:

1. You can check the history of the envelope to see whether the email address was completely changed. (Go to the Agreements tab > Locate the envelope > Click the ellipse button (3dots) > Click on History).
2. The signatures already collected from the other recipients will remain completely secure and valid.
3. Once you save the correction, the link sent to the original email address will return an error.

I hope this helps! Let me know if you have any further questions.

Best regards,

Luke | Docusign Community Moderator
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Hi ​@Chinedu, 

Thank you for your response and for providing additional details regarding the issue.

Based on this information, the problem may stem from the "Correct" feature not being enabled on your account.

To resolve this as quickly as possible, please open a formal support case with us. In your request, please ask our team to investigate your current account configurations and verify whether this specific feature is active.

Once the case is submitted, our support team will look into it immediately.

Thank you for your cooperation, and please let me know if you have any questions in the meantime.

Best Regards,
Luke | Docusign Community Moderator
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Hi ​@Chinedu, 

I hope you are doing well! I just wanted to check if you were able to create a formal case regarding this concern or if you need any further help.

Pleas don’t hesitate to let me know. 

Have a great day ahead! 

Best Regards, 
Luke | Docusign Community Moderator 
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