Suddenly colleague could not view the in-progress envelopes from his DocuSign

Question

Until recently my colleague used to view all the envelopes, he is part as a signee in his DS In Progress tab.  But suddenly he could not view any of the in-progress envelopes from his DocuSign for some reason.  Any idea why?

Luke.Cervantes · Answer

Hi ​@rajvbs,Welcome to the Docusign Community! I’msorry to hear your colleague is running into this problem. I’d love to dig into this and help you out. Could you send me a private message with these details?Account Name:Email Address:Account ID:Best Regards,Luke | Docusign Community Moderator

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