Power Automate Production Connector failing - Demo works - Possible STRATEGIC-833

Hello DocuSign Support,

We have a production Power Automate flow using the DocuSign connector that had been working correctly for approximately 30 days and suddenly stopped working today.

The issue occurs specifically with the DocuSign Production connector.

Symptoms:

• Existing DocuSign connection in Power Automate shows Connected.
• The Create envelope (V2) action times out after multiple retries.
• The Account ID dropdown in Power Automate returns"No items".
• I tried switching/re-authenticating the existing DocuSign connection, but the issue persists.
• I also tried creating a completely new DocuSign Production connection. Power Automate returns:"Connection test failed. Please review your configuration and try again."
• I can successfully log in to the DocuSign Production web portal and access the Tata Communications account.
• In DocuSign Connected Apps, Microsoft Flow and Power Apps is present.
• Most importantly, the DocuSign Demo connector works successfully, while the DocuSign Production connector does not.

Could you please confirm whether our account is affected by the known Power Automate Production connector issue STRATEGIC-833, or by a related/current incident?

This is impacting our production Power Automate workflow.

Please let us know if you need additional logs, Power Automate run IDs, connection IDs, or screenshots.