Can you verify if there are any active DocuSign incidents? Newly created templates are not saving for users.

Hello ​@inge 
Thank you for reaching out, and welcome to the Docusign Community! 

In the meantime, I recommend trying some basic troubleshooting steps, such as clearing your browser’s cache and cookies, using an incognito/private browser window, or trying a different supported browser to determine whether the issue persists.

If you continue to experience the same behavior after completing these steps, I recommend opening a Support case so the team can associate the issue with your account and investigate further. Having a Support case will also allow the team to monitor your specific issue and provide updates as the investigation progresses.

We have also raised the reported behavior internally with our Engineering team for further investigation. However, the issue has not yet been confirmed as a product-wide bug. Providing the affected account details through a Support case will help the team assess the scope of the issue and determine whether other users are experiencing the same behavior.

Basic troubleshooting steps for common Docusign issues

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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