Help Forums

I have two documents I got back signed by Docusign recipient. I then realized the signor’s initials are also required.  is there a way to re-send the already signed documents and request initials where required or is it just easier to start over and re-send the docs?  

Is there a way to print your signed documents without printing the supplemental documents? 

Are Power of Attorneys executed by Australian NRI in the name of her father, acceptable according to Indian laws to execute a sale deed on the Australian NRI’s behalf in Uttar Pradesh, India. What about the stamps and other processes?

Hello, we have been using Docusign for 2/3 years now and just wondering if there us a time limit/renewal period for ID Verification?

how to export templates? 

Hi, I haven’t seen a place to send site feedback. White space has been added without an increase in contrast. It still works but appears more generic now, and with some wasted screen real estate. 

I have a handful of documents I have sent have not been signed by the recipients yet. I have always found them under “Waiting for Others” but this morning had disappeared. After some searching, I found them under “Action Required.” The default prompt is now “Sign” rather than “Resend” but I am the 3rd signer and unable to do anything even when I click sign (nor do I want to sign before others). This happened even for a document I just created and sent - it immediately went to the “Action Required” section, even though it is definitely waiting for others. What is going on and how do I correct this? I have already cleared my cache and cookies.

As the system administrator, I would like to be able to see all documents in all statuses from each of our senders in one place.  Also, there are others in my organization that should have this capability.  Currently, we can only see documents that each person sent individually.

Where do I find the completion summary?

I have multiple routing rules set up based on a dropdown value.  But, if I try to add anything to that drop down, it tells me I will lose all of my conditional logic I have set up.  That’s a lot of work for our scenario.  I’m wondering if I’m mis-interpreting the message (below)??  I find it hard to believe that I would have to reconfigure all of my conditional routing logic just to add a new value.  Can anyone supply an explanation or set me straight?Thank you.  Susan Deleting Conditional Routing ReferencesThis field is involved in conditional routing rules.  Updating the options series will remove all rules referencing it.  Do you still want to make this change?

I am sending an envelope with 2 documents, a contract coversheet and the contract to be signed. The first recepient needs to view both documents and has an approval button on the coversheet. Both documents then need to go to the 2nd recipent for signing the contract. I tried setting this up and seems each recipient can only view the document for which they had actions assigned, not both documents in the envelope. Is there a way to set this up or would it be managed by sending seperate envelopes to the 2 recipients. Thanks 

The "Payments" option does not appear in "Integrations", I need to be able to integrate Stripe. What do I need to do to integrate Stripe with my Docusign account? 

I tried to fill in the form requesting help logging in and the form would not let me select the contact telephone “country/region” code for the contact telephone number I wanted to enter so I could not submit the form.What do I need to do to submit a support request?

Can I correct an email address after the document has been sent and already signed by other signers?I’ve seen other help articles saying to click on a ‘Correct’ option, but I don’t seem to have this option.

Is there a way to share a web form like we do with templates so that they will not have to be downloaded and uploaded and reactivated again?

I used to have an account with Docusign for my small business when I was doing it full time. However, the past 2 years I have been doing it part time and it wasn’t cost effective to keep it up. I am going back to my business full time, but upon logging in to Docusign there is nothing there. Are all my docs now gone forever? Do I have to pay to join again to get them back? It had all my client service agreements and contact info. Thank you to whoever can help!

I have 4 people to send a document to: the first two have to initial to approve and the 3rd person just has to review and then the 4th person has to sign and I cannot figure out how to do that??

The Field Updates I have set up in an envelope template in Salesforce are not working as I expect. I have them set to update the Status of the record when the envelope is sent, and then when it is completed (per the first screenshot). I have a custom button for the envelope template set up on the record, but when I send the envelope through that button, the Status remains in “New” (per the second screenshot). Is there something I am missing in regards to something else that needs to be set up in the envelope template?

Hi all,  I am using the free trial of e-signature in order to find out if its something for our company. I want to send my first agreement, but now I found out that the signers have to click on every initial page individually. They told me that they normally dont have to do that, as filling it in once should be sufficient. I have looked everywhere, but I cannot seem to find this option. Can anyone help me?

I filled out a rental application form but before I vetted to make sure it was legit and have my personal information on there. Is there a way to unsend the already sent document? I’m having a moment of doing my best not to panic but at the same time hating that I legit didn’t think until after I hit send.

I want my form to have format of “DD ‘DAY OF’ MMMM YYYY” for my document. However, doing this format, I cannot get my date attribute to appear correctly. I have tried to make my variable both a date and text and have tried the formatted and unformatted version of my form field, but no luck. Any tips?

Auto Delete Signing Group when an Envelope Status is marked Completed, this option is not available in DocuSign currently. I wish there if there will be an option under the Signing Group Management that can be checked ON and OFF which deletes the Signing Group automatically when any associated envelopes status is marked to completed.  

How do we add a time stamp after the fact? I only added date but we need time as well and its already been signed. 

Hi, I have a document that requires two signatures, one from me, and the other from either of two clients. Is there a way to set up the signing permissions this way?  Could a signature group do this? Thanks,Liza

Is there a way to automate inputting a recipient's name as merge field in envelope template in DocuSign?