Use of licences

Question

Could you please help me to clarify a doubt, if a person sends me a document to sign it through docusign and if I miss the time to sign it, sending it again consumes a signature license of the person who sent it?

Alejandro.Ramos · Accepted Answer

Hi @ferbenlo,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I understand that you want to confirm if missing to sign a document will discount an envelope send from the sender’s monthly quota, and I will clarify the topic for you.Envelope sends count against an account’s monthly usage from the moment when they are created.Every time that the envelope sender creates an envelope, they will be discounted 1 envelope send from their monthly usage threshold.Feel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

Hi @ferbenlo,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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