+2Due to a recent staffing change I need to update an email that was sending on behalf of one of our VP Offices. The email being used was a personal email and that person has left our organization and we have no access to their email.
I’ve created a new user but don’t see how I can swap it out for the previous email. We’d like to keep all historical envelopes in tact as well.
Any help is appreciated.
Best answer by Triple T
We’ve been able to resolve this by simply deleting the old email and creating a new one to start ‘fresh’ with. All previous documents had been saved outside of DocuSign so the envelope history was not important, as was originally thought.
Thanks, Tim.
+19Hi
I hope you are doing well.
I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2We’ve been able to resolve this by simply deleting the old email and creating a new one to start ‘fresh’ with. All previous documents had been saved outside of DocuSign so the envelope history was not important, as was originally thought.
Thanks, Tim.
Hi
Glad to hear that, let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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